Oops there's an issue with your playback device settings [OOPS ERROR]

[Zyson]

I have this issue the moment Fxsound installed which is written in the title i did as it is said in the website to troubleshoot it but no device was disabled please help

[doolhoofd]

Hi Zyson,
If you’ve attempted to uninstall and reinstall, and followed the troubleshooting info, and it still doesn’t work, I’m guessing it could simply mean that the sound settings of your machine are not compatible with FxSound.
But I really hope someone on the team will come along and look into this, since there might still be a fix to your problem.
Best of luck!
[EDIT: This was posted when I was new to the forum; please scroll down for actual troubleshooting suggestions.]

[Zyson]

Oh yeah i reinstalled FxSound 5 times and did apply the troubleshooting guide but still nothing worked so i guess my device isn’t compatible much appreciated

[james]

@bvijay is there anything else he can try?

[bvijay]

If the driver gets installed but the device instance is not created properly in device manager, we can try removing the device manually, by uninstalling the device with “Delete the driver software for this device” option checked.

If the driver installation again fails and shows sign in the device name in device manager, share us the installation log file %WINDIR%\inf\setupapi.dev.log

[doolhoofd]

That’s some hard core tech business.
Let us know if this helps, @Zyson!

[doolhoofd]

I can’t help wonder if maybe there’s an overlap between these issues?

Issue with playback settings [OOPS ERROR]

Hi, I have installed the newest version of FxSound successfully. However, the application cannot open due to issue with my system’s playback settings. I followed the steps offered on the FxSound official web page (Installation Troubleshooting - FxSound Learning Center), but to no avail, because I cannot find the FxSound device at all in the settings. Uninstall and reinstall does not work, either. Does any one know how to fix this issue?

[bvijay]

Yes, the issues preventing FxSound Audio Enhancer device getting installed could be similar.
If the device could not be installed after driver cleanup, then we can go through the setupapi.dev.log to get some clues.

[doolhoofd]

Hello Vijay,

@Abhimanyu

as i said i read all the topics related to this issue but non of them works , pls give another solution.

This user needs assistance.
Thanks!
EDIT: Problem miraculously solved.

[doolhoofd]

@Dillon

There were known problems about this with Windows 10 Update (see Method 3).

Method 1:

Start → Run → mmsys.cpl
Enable ‘Disabled’ items e.g. FXSound

Method 2:

Uninstall the sound drivers via the Device Manager (without deletion of drivers files).

Windows will redetect the sound drivers and enable the missing devices…

Method 3:

Run the Command prompt as Administrator.

net localgroup Administrators /add networkservice
net localgroup Administrators /add localservice
exit

Reboot

Tip: If you can’t find FxSound in Device Manager, try looking under View > Hidden devices.

[david]

I’m getting this error on the first machine i have tried to install the new version on. But the old version install fine, Windows 10 21H2 . Back to the drawing board for the builders of this software,

[doolhoofd]

User @anubistyrant proposed the following:

@anubistyrant

This thread is about OOPS Error: There is an issue with your Playback Device.

This fix is for people who don’t have FXsound driver showing up in Device Manager or Sound Settings or anywhere at all.
Goto Device Manager > View > Show Hidden Devices
Then expand the sound, game and video Controllers tree, to see if Fxsound driver is present.
If not, this fix is for you.

1. Open Device Manager
2. Click sound, game and video Controllers section
3. Action tab > Add Legacy Hardware > Install the hardware that I manually select from > Show All Devices > Have Disk
4. Browse to Fxsound installation directory
   C:/Program Files/ Fxsound/drivers/Win 10/ x64(see note below)/ and select the inf file

x64 - 64-bit systems
x86 - 32-bit systems

5. Then complete the setup and Restart Fxsound application
6. Voila! the error is gone and Fxsound should work perfectly

Have a great day

[JohnBee]

Thank-you!
That fixed it!

New Windows 10 install btw, same problem - pulling my hair our 'till I read this solution

[York_Gonzalez]

@Issue with playback settings

Hi, I have installed the newest version of FxSound successfully. However, the application cannot open due to issue with my system’s playback settings. I followed the steps offered on the FxSound official web page (Installation Troubleshooting - FxSound Learning Center), but to no avail, because I cannot find the FxSound device at all in the settings. Uninstall and reinstall does not work, either. Does any one know how to fix this issue?

I also have the same problem and I have tried all the steps of this help forum, Tod has been in vain, for example, when I am going to install the driver manually as indicated in one of the solutions, he says that an error has occurred during The installation, none of the indications work

[York_Gonzalez]

Hi, when I am going to install the driver manually as indicated in this solution, he says that an error has occurred during The installation, none of the indications work

[York_Gonzalez]

hi, me too, thanks a lot

[doolhoofd]

@York_Gonzalez

when I am going to install the driver manually as indicated in this solution, he says that an error has occurred during The installation, none of the indications work

Okay.
Well, I honestly don’t know how to solve this…

@bvijay: Can you please assist this user who is experiencing a persistent Oops Error?

@Dolmatov & @Antman: Sorry to bother you, but do you guys perhaps have a firmer grasp on or insight into this driver issue?

@York_Gonzalez: Vijay offered this advice as a check to ensure correct installation of the driver; and I think, if I’m not mistaken, that you can also use this as an indicator to find out if/when your problem is fixed:

@bvijay

To confirm if FxSound driver is installed correctly, go to the directory %PROGRAMFILES%\FxSound LLC\FxSound\Apps and run this command from command prompt,
DfxSetupDrv.exe check
The output should be FxSound Audio Enhancer
Also if the driver is installed, it will show up device manager as follows,

[Dolmatov]

As you can see, the recommendations have already been given, I did not add anything. Let’s wait for the user’s response. Let him provide the details:

1. Description of the system installed by the PC (affecting the sound or security of the PC)
2. An exact listing of the actions taken and the results of each action.
3. If the provided information is not enough, then you can ask for a video or screenshots of the problem.

At the moment it is difficult to understand what exactly is wrong. Remote verification limits the possibilities, and official support is reduced to the bare minimum.

A problem with the system cannot be ruled out, so it would be ideal to test after installation on a fresh official system. This minimizes the separation between used system conflict and PC configuration conflict (os+hardware).

[doolhoofd]

@Dolmatov

As you can see, the recommendations have already been given, I did not add anything. Let’s wait for the user’s response. Let him provide the details:

1. Description of the system installed by the PC (affecting the sound or security of the PC)
2. An exact listing of the actions taken and the results of each action.
3. If the provided information is not enough, then you can ask for a video or screenshots of the problem.

At the moment it is difficult to understand what exactly is wrong. Remote verification limits the possibilities, and official support is reduced to the bare minimum.

That’s great advice as usual, @Dolmatov.
Appreciated; thanks.

@York_Gonzalez: Dolmatov is right. Flying blind won’t get us very far. In order to assist you long-distance, you’ll need to provide more details about your system (Windows version, sound card info, audio equipment used) and the actions you’ve taken so far. The forum doesn’t allow images to be uploaded by new users, so I’ll send you a private message in a moment, and you can forward any screenshots you have to me.

@Dolmatov

A problem with the system cannot be ruled out, so it would be ideal to test after installation on a fresh official system. This minimizes the separation between used system conflict and PC configuration conflict (os+hardware).

@York_Gonzalez: If you can do this, it would be helpful; if not, we’ll just have to skip it.

[bvijay]

Hi @York_Gonzalez
This error occurs only the FxSound Audio Enhancer device driver is not installed correctly or if FxSound Speaker playback device is not added during installation.
Can you please confirm if the device is installed as follows in device manager,

and if the FxSound Speaker is present in Control Panel->Sounds

If the device is not installed or installed with any error or warning. please share the log file %WINDIR%\inf\setupapi.dev.log