Oops there's an issue with your playback device settings [OOPS ERROR]

Good afternoon Estimated colleagues

I share the information of the log requested by the partner “Bvijay”

When the installation is carried out, FXSound’s virtual component is not installed in Device Manager and neither Fxsound Speaker is not present in panel control-> Sounds

In the log history it is possible to see that I have reinstated it several times but continues to present error

I am attentive to your support, thank you

[Device Install Log]
OS Version = 10.0.19045
Service Pack = 0.0
Suite = 0x0100
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2022/12/07 16:15:02.500]

[Delete Device - SWD\ASWWIREGUARD{41766173-7453-6F66-7477-617265415357}]
Section start 2022/12/07 16:27:50.246
cmd: “C:\Program Files\Avast Software\SecureLine VPN\WireGuard\wireguardtun.exe” connect -endpoint_ip 5.62.49.18 -endpoint_port 41194 -endpoint_pub_key ucSeTYidvNfjj5QspnjZNlUdXJlfiKYws2C2fTub0Gk= -allowed_ips “0.0.0.0/0, ::/0” -keepalive 90 -iface_priv_key “C:\ProgramData\Avast Software\SecureLine VPN\SecureLine\auth.wireguard” -iface_addr 100.126.10.30/32 -adapter_name “SecureLine WireGuard” -adapter_desc “Avast SecureLine WireGuard Adapter” -dns 100.126.0.1 -shutdown_event “Global\AvastVpnShutdownEvent”
<<< Section end 2022/12/07 16:27:50.252
<<< [Exit status: SUCCESS]

[Delete Device - SWD\ASWWIREGUARD{41766173-7453-6F66-7477-617265415357}]
Section start 2022/12/07 16:27:58.012
cmd: “C:\Program Files\Avast Software\SecureLine VPN\WireGuard\wireguardtun.exe” connect -endpoint_ip 5.62.49.18 -endpoint_port 41194 -endpoint_pub_key ucSeTYidvNfjj5QspnjZNlUdXJlfiKYws2C2fTub0Gk= -allowed_ips “0.0.0.0/0, ::/0” -keepalive 90 -iface_priv_key “C:\ProgramData\Avast Software\SecureLine VPN\SecureLine\auth.wireguard” -iface_addr 100.126.10.30/32 -adapter_name “SecureLine WireGuard” -adapter_desc “Avast SecureLine WireGuard Adapter” -dns 100.126.0.1 -shutdown_event “Global\AvastVpnShutdownEvent”
! dvi: Query-and-Remove failed: 0x05: CR_INVALID_DEVNODE.
<<< Section end 2022/12/07 16:27:58.059
<<< [Exit status: SUCCESS]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/07 16:28:37.991
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 16:28:37.991
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:28:37.991
dvi: {DIF_SELECTBESTCOMPATDRV} 16:28:37.991
dvi: Default installer: Enter 16:28:38.007
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:28:38.007
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 16:28:38.007
sto: Driver package already imported as ‘oem22.inf’.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:28:38.007
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
!!! dvi: Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 16:28:38.085
dvi: {Configure Device - ROOT\MEDIA\0000} 16:28:38.085
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 16:28:38.085
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 16:28:38.085
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 16:28:38.085
dvi: Install Device: Starting device completed. 16:28:38.085
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 16:28:38.085
dvi: {Core Device Install - exit(0x00000000)} 16:28:38.085
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/07 16:28:38.085
<<< [Exit status: FAILURE(0x00000002)]

[Delete Device - ROOT\MEDIA\0000]
Section start 2022/12/07 16:28:51.466
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” remove
dvi: Query-and-Remove succeeded
<<< Section end 2022/12/07 16:28:51.466
<<< [Exit status: SUCCESS]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/07 16:29:01.170
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 16:29:01.190
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:29:01.190
dvi: {DIF_SELECTBESTCOMPATDRV} 16:29:01.190
dvi: Default installer: Enter 16:29:01.190
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:29:01.190
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 16:29:01.190
sto: Driver package already imported as ‘oem22.inf’.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:29:01.200
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
!!! dvi: Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 16:29:01.220
dvi: {Configure Device - ROOT\MEDIA\0000} 16:29:01.220
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 16:29:01.220
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 16:29:01.220
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 16:29:01.220
dvi: Install Device: Starting device completed. 16:29:01.240
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 16:29:01.240
dvi: {Core Device Install - exit(0x00000000)} 16:29:01.240
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/07 16:29:01.240
<<< [Exit status: FAILURE(0x00000002)]

[Delete Device - ROOT\MEDIA\0000]
Section start 2022/12/07 16:29:12.338
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” remove
dvi: Query-and-Remove succeeded
<<< Section end 2022/12/07 16:29:12.338
<<< [Exit status: SUCCESS]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/07 16:29:21.856
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 16:29:21.871
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:29:21.871
dvi: {DIF_SELECTBESTCOMPATDRV} 16:29:21.871
dvi: Default installer: Enter 16:29:21.871
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:29:21.871
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 16:29:21.871
sto: Driver package already imported as ‘oem22.inf’.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:29:21.887
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
!!! dvi: Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 16:29:21.903
dvi: {Configure Device - ROOT\MEDIA\0000} 16:29:21.903
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 16:29:21.903
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 16:29:21.903
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 16:29:21.903
dvi: Install Device: Starting device completed. 16:29:21.918
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 16:29:21.918
dvi: {Core Device Install - exit(0x00000000)} 16:29:21.918
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/07 16:29:21.918
<<< [Exit status: FAILURE(0x00000002)]

[Delete Device - ROOT\MEDIA\0000]
Section start 2022/12/07 16:34:51.439
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” remove
dvi: Query-and-Remove succeeded
<<< Section end 2022/12/07 16:34:51.439
<<< [Exit status: SUCCESS]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/07 16:35:02.063
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 16:35:02.079
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:35:02.079
dvi: {DIF_SELECTBESTCOMPATDRV} 16:35:02.079
dvi: Default installer: Enter 16:35:02.079
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:35:02.079
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 16:35:02.095
sto: Driver package already imported as ‘oem22.inf’.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:35:02.095
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
!!! dvi: Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 16:35:02.142
dvi: {Configure Device - ROOT\MEDIA\0000} 16:35:02.142
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 16:35:02.142
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 16:35:02.142
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 16:35:02.142
dvi: Install Device: Starting device completed. 16:35:02.142
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 16:35:02.142
dvi: {Core Device Install - exit(0x00000000)} 16:35:02.142
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/07 16:35:02.157
<<< [Exit status: FAILURE(0x00000002)]

[Delete Device - ROOT\MEDIA\0000]
Section start 2022/12/07 16:37:09.255
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” remove
dvi: Query-and-Remove succeeded
<<< Section end 2022/12/07 16:37:09.255
<<< [Exit status: SUCCESS]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/07 16:37:19.740
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 16:37:19.755
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:37:19.755
dvi: {DIF_SELECTBESTCOMPATDRV} 16:37:19.755
dvi: Default installer: Enter 16:37:19.755
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:37:19.755
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 16:37:19.755
sto: Driver package already imported as ‘oem22.inf’.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:37:19.771
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
!!! dvi: Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 16:37:19.786
dvi: {Configure Device - ROOT\MEDIA\0000} 16:37:19.786
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 16:37:19.786
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 16:37:19.786
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 16:37:19.786
dvi: Install Device: Starting device completed. 16:37:19.802
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 16:37:19.802
dvi: {Core Device Install - exit(0x00000000)} 16:37:19.802
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/07 16:37:19.802
<<< [Exit status: FAILURE(0x00000002)]

I am attentive to your support, thank you

1 Like

Hello everyone, also attached as evidence support several screenshots of the configuration of my current equipment

Making a support history related to the events as it reached the error, I remember that the FXSound worked, I manage to install well in the team with the Windows 10 in English and 22h2, and I manage to function, however I wanted to configure a sound preset , which no longer comes in the new version that makes the sound better for me, previously on my PC when I had the version “fxsound.enhancence.premium.13.028” which is the one that had a configuration of equalizer that I It really likes that sound quality that is the sound preset called “techno” but that does not come in the new version.

Therefore, as I had to configure it, I had some photos of that configuration, but I had been deleted from the PC, so I had "To take screen captures with the preset techno configuration and then re -install the new version, and manually configure that preset

But that was when the new version was never installed, then uninstall with iobit uninstaller, which supposedly leaves no trace in the registry, but none of that worked, and here I am stuck

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here I share the other two screenshots, which for limitations of the forum I cannot place more than two per post

thanks a lot

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@York_Gonzalez:
Thank you for the information provided.
Apologies in case this is irrelevant, but I have to ask this just to be thorough:
Have you already checked for hidden devices in your Windows Sound settings?

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Indeed, smart move.
I’ve recommended IOBit many times, and it often actually does the trick, too.
Sorry for your trouble. I understand this must suck.

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For some reason, I see a text about Avast, which is not usual for me in the context of the data provided.

Next we see a problem with the driver cache (information for installation).
Specified driver path ‘C:\Windows\INF\oem22.inf’ is invalid. Err = 0x00000002

Use the official method first.

pnputil /delete-driver oem22.inf /uninstall

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Additionally, uninstall older versions of drivers, if present. Below is an example of an unwanted presence of multiple driver flavors that can cause problems.
2022-12-08 09 37 43

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Once the uninstallation is done, please follow these steps to manually install the audio driver,
From admin command prompt go to the folder,
%PROGRAMFILES%\FxSound LLC\FxSound\Drivers\win10\x64
Run fxdevcon64.exe install fxvad.inf

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Good morning, ok if those three dirvers are here, I already uninstall and valid them again, thank you very much

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Yes, if I did, but the installed controller was not found

thanks

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Good morning again, ready was already uninstalled by the official method and with the other program “Driver Store Explorer.V0.11.79” All old drivers were uninstalled, except the FXVAD.inf, which was not allowed to eliminate or normal or forced from the repository, I have to uninstall it with an old application that I use years ago called “Unlocker”, with this the complete folder of the repository

Now comes the fire test, I will install it again and I tell you how I am doing

here again

Well I did the above, reinstall the program but the error continues to present me.

I enclose the final part of the Setuppidev.log from the last reset of the PC and reinstatement of the last version fxsound 1.16

[Boot Session: 2022/12/08 10:40:34.500]

[Device Install (UpdateDriverForPlugAndPlayDevices) - Root\FXVAD]
Section start 2022/12/08 10:42:58.462
cmd: “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxdevcon64.exe” install “C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf”
ndv: INF path: C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\MEDIA\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64\fxvad.inf’
dvi: {Build Driver List} 10:42:58.473
dvi: Searching for hardware ID(s):
dvi: root\fxvad
dvi: Created Driver Node:
dvi: HardwareID - Root\FXVAD
dvi: InfName - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: DevDesc - FxSound Audio Enhancer
dvi: Section - DFX_Device.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/17/2021
dvi: Version - 14.1.0.0
dvi: {Build Driver List - exit(0x00000000)} 10:42:58.482
dvi: {DIF_SELECTBESTCOMPATDRV} 10:42:58.482
dvi: Default installer: Enter 10:42:58.483
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - FxSound Audio Enhancer
dvi: InfFile - c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
dvi: Section - DFX_Device
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 10:42:58.485
ndv: Force Installing Driver:
ndv: Inf Name - fxvad.inf
ndv: Driver Date - 03/17/2021
ndv: Driver Version - 14.1.0.0
ndv: Driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’ is already imported.
sto: {Setup Import Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 10:42:58.487
! sto: Driver package missing ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’. Error = 0x00000003
sto: {Copy Driver Package: c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf} 10:42:58.490
sto: Driver Package = c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf
sto: Flags = 0x00000007
sto: Destination = C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}
sto: Copying driver package files to ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}’.
flq: {FILE_QUEUE_COMMIT} 10:42:58.500
flq: Copying ‘c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvadNTAMD64.cat’ to ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvadNTAMD64.cat’.
flq: Copying ‘c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.inf’ to ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.inf’.
flq: Copying ‘c:\program files\fxsound llc\fxsound\drivers\win10\x64\fxvad.sys’ to ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.sys’.
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 10:42:58.510
sto: {Copy Driver Package: exit(0x00000000)} 10:42:58.511
ump: Import flags: 0x00000020
pol: {Driver package policy check} 10:42:58.564
pol: {Driver package policy check - exit(0x00000000)} 10:42:58.565
sto: {Stage Driver Package: C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.inf} 10:42:58.565
inf: {Query Configurability: C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.inf} 10:42:58.572
inf: Driver package ‘fxvad.inf’ is configurable.
inf: {Query Configurability: exit(0x00000000)} 10:42:58.580
flq: {FILE_QUEUE_COMMIT} 10:42:58.580
flq: Copying ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvadNTAMD64.cat’ to ‘C:\Windows\System32\DriverStore\Temp{894d4628-fab7-3346-bedc-fa15edfa1b1d}\fxvadNTAMD64.cat’.
flq: Copying ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.inf’ to ‘C:\Windows\System32\DriverStore\Temp{894d4628-fab7-3346-bedc-fa15edfa1b1d}\fxvad.inf’.
flq: Copying ‘C:\Users\USER\AppData\Local\Temp{5e456df3-a991-584e-9100-6ba596338dc3}\fxvad.sys’ to ‘C:\Windows\System32\DriverStore\Temp{894d4628-fab7-3346-bedc-fa15edfa1b1d}\fxvad.sys’.
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 10:42:58.591
sto: {DRIVERSTORE IMPORT VALIDATE} 10:42:58.593
sig: Driver package catalog is valid.
sig: {_VERIFY_FILE_SIGNATURE} 10:42:58.609
sig: Key = fxvad.inf
sig: FilePath = C:\Windows\System32\DriverStore\Temp{894d4628-fab7-3346-bedc-fa15edfa1b1d}\fxvad.inf
sig: Catalog = C:\Windows\System32\DriverStore\Temp{894d4628-fab7-3346-bedc-fa15edfa1b1d}\fxvadNTAMD64.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 10:42:58.613
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 10:42:58.620
sig: Signer Score = 0x0D000005 (WHQL)
sig: Signer Name = Microsoft Windows Hardware Compatibility Publisher
sig: Submission ID = 74110340_14327679864667737_1152921505693301449
sto: {Core Driver Package Import: fxvad.inf_amd64_a75d87b3871a94a9} 10:42:58.621
sto: Driver package ‘fxvad.inf_amd64_a75d87b3871a94a9’ imported as ‘oem22.inf’.
sto: {DRIVERSTORE IMPORT BEGIN} 10:42:58.622
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 10:42:58.622
sto: {DRIVERSTORE DELETE BEGIN} 10:42:58.622
! inf: Unable to load INF: ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’(00000003)
! inf: Error 3: The system cannot find the path specified.
!!! inf: Invalid INF ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’, parsing error on line 0. Code = 1002
! dvi: Unable to get root devices from driver package ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’. Error = 0x00000003
sto: {DRIVERSTORE DELETE BEGIN: exit(0x00000000)} 10:42:58.624
idb: {Unpublish Driver Package: C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf} 10:42:58.624
!!! idb: Failed to open driver INF file object ‘oem22.inf’. Error = 0x00000002
!!! idb: Failed to unpublish ‘C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9\fxvad.inf’. Error = 0x00000002
idb: {Unpublish Driver Package: exit(0x00000002)} 10:42:58.625
sto: {DRIVERSTORE DELETE END} 10:42:58.625
sto: {DRIVERSTORE DELETE END: exit(0x00000000)} 10:42:58.625
!!! sto: Failed to delete driver package from Driver Store. Error = 0x00000002
sto: {DRIVERSTORE IMPORT END} 10:42:58.625
sto: {DRIVERSTORE IMPORT END: exit(0x00000000)} 10:42:58.626
sto: {Core Driver Package Import: exit(0x00000002)} 10:42:58.626
!!! sto: Failed to import driver package into Driver Store. Error = 0x00000002
sto: {Stage Driver Package: exit(0x00000002)} 10:42:58.627
sto: {Setup Import Driver Package - exit (0x00000002)} 10:42:58.629
!!! ndv: Driver package import failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\MEDIA\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 10:42:58.670
dvi: {Configure Device - ROOT\MEDIA\0000} 10:42:58.671
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 10:42:58.672
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 10:42:58.673
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device ‘ROOT\MEDIA\0000’. 10:42:58.673
dvi: Install Device: Starting device completed. 10:42:58.676
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 10:42:58.676
dvi: {Core Device Install - exit(0x00000000)} 10:42:58.677
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(00000002)}
!!! ndv: Failed to install device instance ‘ROOT\MEDIA\0000’. Error = 0x00000002
<<< Section end 2022/12/08 10:42:58.680
<<< [Exit status: FAILURE(0x00000002)]

:frowning: :frowning: :frowning:

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Does the file open in notepad and does it contain meaningful text?

C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64
C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9

Compare these folders and their contents. The files must be identical except for the fxdevcon64 utility.

If these files are also corrupted or the permissions are corrupted, then you will need to fix it manually. Instructions will be provided after reviewing previous folder comparison information.

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…Holy crap on a cracker! :dizzy_face:

this_is_madness

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C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64>fxdevcon64.exe install fxvad.inf
FxSound driver installation failed

C:\Program Files\FxSound LLC\FxSound\Drivers\win10\x64>

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Well, I already reviewed the two routes, in the first there are the archives, in the second one, because you remember that in previous instructions by another collaborator of the forum, I indicate that I will erase the old drivers, which supports me with the utility “Driver Store Explorer.v0.11.79” and in the end I had to eliminate it with “Unlocker” because it was not allowed to erase or in forced mode, and after having made an installation again today an installation from scratch, when I throw the program the program Again the error, I do not believe the route or the files in the repository again, I mean that there is currently the second route that you indicated or the files hosted there

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Lots of text and little information.

What’s the problem with opening two folders and comparing files?

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7

Here I try to install the driver manually, for the Command Prompt method, and for the manual driver method, but it never works

Under Command Prompt also worked

From the version that was installed the first time the driver in the repository before deleting the driver forcedly I only have this memory

That driver in the repository is past, but on the screenshot to send to @bvijay I was information about the version that was, because currently there is no longer

I hope the information serves

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  1. I recommended to use the official Microsoft method for removal. The program was provided in the context of viewing the presence of multiple drivers. If you look, under the delete button there is a checkbox that is listed in the notification.

  2. Judging by the screenshot with the file size, there should be no problem with the second driver cache. This is only indirect data. Try opening the designated file (C:\Windows\INF\oem22.inf) in notepad - its contents will be identical to the file in the program files folder.

  3. At the current stage, don’t remove the drivers. Create a folder “C:\Windows\System32\DriverStore\FileRepository\fxvad.inf_amd64_a75d87b3871a94a9” and manually copy the files from "c:\program files\fxsound llc\fxsound\drivers\win10\x64".

  4. Restart your PC and try to install the driver again (cmd with administrator rights and command “fxdevcon64.exe install fxvad.inf”).

  5. Provide information about the results. In case of problems, provide the installation log again. You previously had the problem of parsing a copy of a file from the system folder.

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I already perform the procedure again and continue the fault that consists in the fact that the drivers are not installed in my equipment, always throws me error, attached screenshots and the new log

now the log

setupapi.dev.txt (1.1 MB)

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!!!  dvi:           Specified driver path 'C:\Windows\INF\oem22.inf' is invalid. Err = 0x00000002
     ump:      {Plug and Play Service: Device Install exit(00000002)}
!!!  ndv:      Device install failed for device.
!!!  ndv:      Error 2: The system cannot find the file specified.

The file is missing from the folder, judging by the text. Copy the file from program files with renaming so that it is in this path.

__
Re-read

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