Good afternoon Roselle,
The first thing I would recommend, is reinstalling the software after first having fully uninstalled the driver manually (since the risks involved in uninstalling the FxSound driver are close to zero).
First, these are the instructions on how to check if the FxSound driver was installed properly:
And these are the instructions on how to manually delete the driver:
Next, give me a minute to look up my first-aid-kit list…