Install issue - Wont select as output

[Bells]

Hey all, I’m trying to download on Windows 11 and it seems to install fine but when I select it as output it constantly (and rapidly) flicks back and forth between the Fxsound and my inbuilt audio ultimately giving me no sound. I’ve installed and uninstalled a few times but it keeps happening. I used Fxsound on my old laptop just fine so I’m not sure whats going wrong

[doolhoofd]

Good evening Annabelle,
Apologies for the trouble.
I’ll alert FxSound’s lead audio engineer and post my standard list of settings to check below…

• In the General section of FxSound’s Settings menu, if you don’t need it, please try unticking the box for automatic switching and see if this improves the situation;
• Make sure your computer has received the latest updates;
• Try running FxSound as Administrator;
• In Windows Sound Settings, make sure all your devices match at the same frequency setting, with “24 bit 48000 Hz” being the maximum;
• In Windows Sound Settings, try setting FxSound as the Default Communications Device;
• In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
• In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
• In Windows Sound Settings, disable Hardware Acceleration;
• In Windows Sound Settings, disable all devices you don’t use and/or need, Playback ànd Recording, including the hidden ones.

@bvijay: Good evening Vijay,
User @Bells installed the new version and is experiencing issues with the default device settings:

@Bells

Hey all, I’m trying to download on Windows 11 and it seems to install fine but when I select it as output it constantly (and rapidly) flicks back and forth between the Fxsound and my inbuilt audio ultimately giving me no sound. I’ve installed and uninstalled a few times but it keeps happening. I used Fxsound on my old laptop just fine so I’m not sure whats going wrong

[doolhoofd]

I know you’ve tried uninstalling, but have you already tried manually removing the driver?
First, here are the instructions on how to check if the FxSound driver was installed correctly:

@bvijay

To confirm if FxSound driver is installed correctly, go to the directory %PROGRAMFILES%\FxSound LLC\FxSound\Apps and run this command from command prompt,
DfxSetupDrv.exe check
The output should be FxSound Audio Enhancer
Also if the driver is installed, it will show up device manager as follows,

And here are the instructions on how to manually delete the FxSound driver:

@bvijay

If the driver gets installed but the device instance is not created properly in device manager, we can try removing the device manually, by uninstalling the device with “Delete the driver software for this device” option checked.

If the driver installation again fails and shows sign in the device name in device manager, share us the installation log file %WINDIR%\inf\setupapi.dev.log

Also, as mentioned above:

@bvijay

There are two reasons that I can think of for audio not playing through FxSound.
If there is any other audio enhancement application running on the PC and if the audio playback device is setup for exclusive mode, then the other application can take control of audio playback and FxSound will not be able output audio to the device.
I have attached a sample screenshot of the setting in Control Panel → Sounds.

Also, FxSound should setup as default device and default communication device in Control Panel → Sounds → Playback. If any application chooses the default communication device for output then the audio will not go through FxSound.

[doolhoofd]

Please exercise care and caution when messing with drivers.
As far as I know, the FxSound driver can be removed with relative impunity; but the same cannot be said about other devices.

[bvijay]

Hi @Bells,
Did you upgrade to the latest version of FxSound or are your installing FxSound for the first time?
If other audio enhancement applications are also present, multiple applications trying to enhance the audio stream can cause issues.
In the playback device properties of your speaker please make sure exclusive mode and audio enhancements are unchecked.

[Bells]

Heya
I think I’ve tried everything I can that you’ve suggested and I’m still not getting anywhere. I’ve uninstalled and reinstalled a few times (and gone through and gotten rid of any file associated with it before reinstalling). I’m not quite sure what to do as I am a bit nervy about messing with things (at one point my default speakers disappeared). I managed to get it to stop flicking between them at one stage, but it wouldn’t let me adjust any settings and when I tried to open the program it came up saying the settings file wasn’t found and wouldn’t open. Not quite sure what to do next. I’ve also tried downloading it from the Microsoft store which didn’t change the result

[doolhoofd]

I found this thread concerning the Settings file:

" Settings file not found! " when trying to launch FxSound

Installing FxSound works fine however, after it’s done installing, opening the app causes the “Settings file not found!” error window to appear and the app to not launch. FxSoundEnhancer (FxSoundPremium) works, but that’s on a limited demo, so I cannot rely on that. Does anyone know how to fix the “Settings file not found!” error? I’m willing to provide more info if needed.

[doolhoofd]

…Any luck?
Did that thread on the Settings file help you?

[Bells]

Heya, so sorry I thought I had gotten back to you! I still haven’t had any luck so I’m not quite sure what to do

[doolhoofd]

@bvijay:
Good afternoon Vijay,
User @Bells is still experiencing the same issue with default device settings.
Do you perhaps have any other troubleshooting suggestions she could try?
Thank you.

[bvijay]

Hi @Bells
Can you please see if this file created after installation %PROGRAMDATA%\FxSound\FxSound.settings

[Bells]

Hey there, I’m not the most tech savy so I may not be searching correctly but when I search my PC for the file there aren’t any matches. I’ve installed and uninstalled the program probably close to 10 times and I’ve also tried downloading the old version but the same thing happens. I’m pretty sure I’ve tried all the trouble-shooting I’ve been given so far so I’m not sure what else to do.

[bvijay]

Enter this in File Explorer

You should get this file listed,

[Bells]

thanks for getting back to me! That file does exist but I can’t do anything with it, it also looks like it’s from a previous install as the modified date of the file is a few months old whereas I only just redownloaded it now. I’m also only able to open the program itself if I do so as an administrator but even then after a minute or so this pops up and I have to close it. I’ve attached a gif as well of my sound settings and what happens when the program is installed