FxSound won't launch / Crash upon run

[NoLefs]

I am using Windows 11

Basically I’ve been using the application for a while, but today randomly it decided to crash and upon reinstalling the application multiple times won’t help and I even tried using the full uninstall application like BCUninstaller. But that did not help me, it did find a lot of leftover files and even after deleting them and restarting the pc and trying to install again the FxSound application won’t help. It installs successfully but running the application itself will result in a crash after 2 seconds of being idle, %appdata% logs are empty pretty much are like this:

---

FxSound logs
Log started: 1 Aug 2023 5:02:29pm

v1.1.19.0
Windows 10
x64

---

FxSound logs
Log started: 1 Aug 2023 5:02:37pm

v1.1.19.0
Windows 10
x64

---

FxSound logs
Log started: 1 Aug 2023 5:05:14pm

v1.1.19.0
Windows 10
x64

And the C:\ProgramData\Microsoft\Windows\WER\ReportArchive logs show

Version=1
EventType=APPCRASH
EventTime=133353723151868007
ReportType=2
Consent=1
UploadTime=133353723154017588
ReportStatus=268435456
ReportIdentifier=eaa59b4c-e48a-47ed-92e8-6ee5c68fe85c
IntegratorReportIdentifier=3cc32fff-6377-4158-9fa4-2e66d7d84f36
Wow64Host=34404
NsAppName=FxSound.exe
AppSessionGuid=00002e0c-0001-0017-d330-cf3181c4d901
TargetAppId=W:000023fabd83001db5fae68a990048168ad400000904!0000cef8dbffb60e6032ebad4c60de291a581aa9dc12!FxSound.exe
TargetAppVer=2023//07//12:17:40:31!45edd5!FxSound.exe
BootId=4294967295
TargetAsId=711
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=d3f6e8fcc6c22df07cd46f8e8592a106
Response.BucketTable=4
Response.LegacyBucketId=2077407986041659654
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FxSound.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.19.0
Sig[2].Name=Application Timestamp
Sig[2].Value=64aee58f
Sig[3].Name=Fault Module Name
Sig[3].Value=FxSound.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.1.19.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=64aee58f
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000b8863
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=8192
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9288
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=928851e9b23d3994eae545279eca2012
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=7aab
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=7aab0d74b91d4299935633a564fa577b
UI[2]=C:\Program Files\FxSound LLC\FxSound\FxSound.exe
LoadedModule[0]=C:\Program Files\FxSound LLC\FxSound\FxSound.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[17]=C:\WINDOWS\System32\shcore.dll
LoadedModule[18]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[19]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[20]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.1635_none_270f70857386168e\COMCTL32.dll
LoadedModule[21]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[22]=C:\WINDOWS\System32\sechost.dll
LoadedModule[23]=C:\WINDOWS\System32\ole32.dll
LoadedModule[24]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[25]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[26]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[33]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[34]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[35]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[40]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[41]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[42]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[44]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[45]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[48]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22621
OsInfo[3].Key=ubr
OsInfo[3].Value=1992
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=70
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222253389
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=65345
OsInfo[19].Key=svolsz
OsInfo[19].Value=930
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.1992.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[30].Value=02036758-272b-492a-9122-72aed8ae8a17
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=ME:25762F0,ME:27B9BC4,MD:28279A6
OsInfo[34].Key=fconid
OsInfo[34].Value=19194292,0,2,0;25704915,1,2,0;27075521,1,2,1;35681102,0,1,0;36803287,0,2,1;36803295,0,2,1;37482934,1,2,1;39263329,1,2,0;39281392,0,2,1;40025975,0,1,0;40616880,0,1,0;40883769,0,1,0;40981503,0,1,0;41137130,0,1,0;41342175,0,1,1;41655236,0,2,1;42105254,0,1,1;43365741,0,1,1;43844371,0,1,0;44521793,0,1,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FxSound
AppPath=C:\Program Files\FxSound LLC\FxSound\FxSound.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=B8F894FE16A3D71065ABBDA62779A4E4
MetadataHash=-148279627

but other than that I haven’t found anymore logs about the crash. Please do help me as I really like the application.

[doolhoofd]

Hi,
This is my standard first-aid kit list.
Let me ask FxSound’s lead audio engineer for help…

@bvijay
Hi Vijay,
User’s FxSound keeps crashing, could you please assist?
Thank you.

[raddy]

@NoLefs

but other than that I haven’t found anymore logs about the crash.

Look into %LOCALAPPDATA%\CrashDumps for *.dmp files (for example - FxSound.exe.11692.dmp)

[NoLefs]

@raddy

%LOCALAPPDATA%\CrashDumps

Found those in there, should I delete them or?

[NoLefs]

I have literally tried everything on that list, at least what I could do. For example driver uninstalling and reinstalling, using full uninstaller software, etc…

[raddy]

@NoLefs

Found those in there, should I delete them or?

Add fxsound*.dmp files to archive, upload it to file sharing service and post link here.

[doolhoofd]

Many thanks for your spontaneous assistance, @raddy.

Welcome to the forum!

[doolhoofd]

While I do play the role of a first line of defence on this forum, I should probably tell you honestly that my technical knowledge is quite limited.
For example, I will certainly not be able to make sense of your crash logs.

[NoLefs]

CrashDumps

[raddy]

Ok, wait developer’s - can’t solve this, always same code - 0xWINHTTP - GetUrlPageData2.

[bvijay]

Thanks @raddy for your help to get the crash dumps.
Thanks @NoLefs for sharing the crash dumps.

I am able to debug the crash. The crash indicates a condition where the selected playback device is not present. I need some additional information to root cause the issue and fix it. Can you please share the output of this command in Windows PowerShell “Get-CimInstance Win32_SoundDevice | Select-Object DeviceID, Name”. And also share the file %APPDATA%\FxSound\FxSound.settings

In the interim, to get the application launch, you can try deleting the file %APPDATA%\FxSound\FxSound.settings. The application will launch with default settings and use the first audio playback device as the default device.

[NoLefs]

PS C:\WINDOWS\system32> Get-CimInstance Win32_SoundDevice | Select-Object DeviceID, Name

DeviceID Name

---

HDAUDIO\FUNC_01&VEN_10DE&DEV_0093&SUBSYS_14623755&REV_1001\5&3521CA77&0&0001 NVIDIA High Definition Audio
ROOT\STEAMSTREAMINGMICROPHONE\0000 Steam Streaming Microphone
USB\VID_145F&PID_0254&MI_00\6&BE3D9F2&0&0000 USB Audio Device
ROOT\STEAMSTREAMINGSPEAKERS\0000 Steam Streaming Speakers
ROOT\UNNAMED_DEVICE\0000 NVIDIA Virtual Audio Device (Wave Exten…
HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_10438814&REV_1004\4&E778799&0&0001 High Definition Audio Device
ROOT\MEDIA\0001

I did not have FxSound installed as it did not work and when I tried installing it again to generate the settings file, it just randomly started working.

So I guess there’s a bug but the condition to make the bug do something went away in my case?

(Current settings file)

<?xml version="1.0" encoding="UTF-8"?>

[bvijay]

Hi @NoLefs
We are glad to hear that you are able get FxSound working.
If you encounter the crash again, we can analyse it through the application settings and the playback device list in your PC.

[bvijay]

Also, run the following script in powershell if you encounter a crash again. For all audio endpoint devices, it lists the device name displayed and the device GUID which we use to refer to the device in the application.

Get-CimInstance Win32_PnPEntity | Where-Object { $_.ClassGuid -eq '{c166523c-fe0c-4a94-a586-f1a80cfbbf3e}' } | ForEach-Object {
    $deviceName = $_.Name
    $deviceGUID = $_.PNPDeviceID -match '({.*})' | ForEach-Object { $matches[1] }
    [PSCustomObject]@{
        Name = $deviceName
        PKEY_AudioEndpoint_GUID = $deviceGUID
    }
}

[doolhoofd]

Glad to hear that.
All it needed was a little love!