I’ve uninstalled several times both driver and application downloaded the latest software yet it closes on open both the tray icon and the application while switching to fx sound driver and giving me no audio until I switch it back looked everywhere on this help page and many people have the same problem yet the dev’s say the same fix that doesn’t work no harm though looking forward to a response and/or a fix.
1 Like
Can you please try installing the beta version 1.1.34.0 and if it still crashes please share the fxsound.dmp file created in %APPDATA%\FxSound directory.
after installing the new beta it will open but only show tray icon no application i will try to send the .dmp file at the moment it wont let me
You can share the .dmp file through a cloud drive. Or you can also report the issue on GitHub and attach the .dmp file https://github.com/fxsound2/fxsound-app/issues
done i replied in github withyg the .dmp
Thanks for sharing the crash dump. I could debug and find the root cause of the crash. Will release the fix soon.
please let me know when the fix is published
has the fix been published yet?
Hi @dsaucyy
Sorry about the delay in the release with the fix.
I have released a build v1.1.35.0 Release Version 1.1.35.0 · fxsound2/fxsound-app and installers can be downloaded from
https://github.com/fxsound2/fxsound-app/releases/download/v1.1.35.0/fxsound_setup.exe
and
https://github.com/fxsound2/fxsound-app/releases/download/v1.1.35.0/fxsound_setup.arm64.exe
depending on the platform.
This version has the potential fix for the crash. Please try it and let me know if it works for you.
The fix worked and I couldn’t thank you more. the customer service has been excellent and you’ve been a hero I will recommend fx sound to my mates much love.
Thanks @dsaucyy for confirming the fix. I will promote this version soon as the latest.
1 Like