Headphones sound input disappears on Laptop

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1

Hi there. A few days after I add FXsound and use it, the headphones sound output disapperas which means I cannot use my external speakers. This is on windows 11. How can this be stopped? As soon as I remove the program and restart the computer it reappears. I add the program again and the same thing happens. The program is great for zoom meetings and unclear speech. The equalizer really makes it a lot clearer.

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2

Good afternoon Kevin,
Apologies for the trouble.
Let me start with some questions:

  • Where is the headphones output disappearing? Does it disappear in your Windows Sound Settings? Or only in FxSound?
  • Have you already tried right-clicking in the Windows Sound Menu to show hidden and disabled sound devices?

Next, this is my basic list of settings I usually recommend checking:

  • In the Help section of FxSound’s Settings menu, check to make sure you have the latest version installed (v1.1.17.0) available from fxsound.com or the Microsoft Store;
  • In the General section of FxSound’s Settings menu, try unchecking the box for automatic switching and see if this improves the situation;
  • Make sure your computer has received the latest updates;
  • Try running FxSound as Administrator;
  • In Windows Sound Settings, make sure all your devices match at the same setting, with “24 bit 48000 Hz” being the maximum;
  • In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
  • If this doesn’t improve anything, try setting FxSound as the Default Communications Device;
  • In Windows Sound Settings, disable Exclusive Mode for all devices, Playback Ă nd Recording;
  • In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
  • In Windows Sound Settings, disable Hardware Acceleration;
  • In Windows Sound Settings, disable all devices you don’t need, including the hidden ones;
  • Try downloading the program from a different source and installing that version instead;
  • If all else fails, try uninstalling with specialized full uninstaller software.

Another general piece of advice by @vincent I always add:

Also, one of our forum regulars posted this advice:

I hope one of these tips solves your issue.
If so, please let me know.
If not, please also let me know, so we can take further steps.

3

Hi there, this is the sound setting on the computer.

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4

Nothing is showing up…
It’s probably because the forum doesn’t allow new users to post images.
Could you please try sending me the image in a PM?

5

Not based on science…

Uninstall FxSound. Cycle power or reboot.
Open Device Manager, locate and disable headphone jack.

Install FxSound.
Open Device Manager, enable headphone jack.

Test. Report findings.

https://www.elevenforum.com/t/enable-or-disable-device-to-wake-computer-in-windows-11.6964/

chuckle. That link won’t help. But it will get you there. When you see that list, expand Audio Inputs. Right click your Headphone Jack and select DISABLE DEVICE.

Theory: Prove the port exists, remove it, ask DFX to find it.

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