FxSound distorts sound with PS4 wireless controller even if disabled

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1

Hi!
I’m using Windows 10 22H2 64bit. I have a headset with 3,5mm 4-pin jack.
If I use the headset with a jack splitter to connect it to my PC, FxSound works great.
However, if I connect the headset to my PS4 wireless controller which is connected to my PC with USB, the sound becomes distorted even without pressing the big red activation button. I have to exit FxSound to correct the audio.
I have also tried with a second controller and even in my laptop, but nothing changed.
Could it be that there’s some problem with FxSound when using USB connection?

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2

Hello Billy,
Welcome to the forum.
As for the wireless controller/USB connection, I honestly have no idea.
However, I can copy-paste this list of general, simple settings you should probably check first, before we can move on to further troubleshooting (don’t worry, they won’t take up much of your time):

  • Make sure you have the latest version installed, v1.1.16.0, from fxsound.com;
  • Try running FxSound as Administrator;
  • In Windows Sound Settings, make sure all your devices match at the setting “24 bit 48000 Hz” (max);
  • In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
  • In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
  • In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
  • In Windows Sound Settings, disable Hardware Acceleration;
  • In Windows Sound Settings, disable all devices you don’t use, including the hidden ones.

One more tip by @vincent:

Please go through these items first, and post back with your results.
If the issue persists, we will explore further steps.

3

Hi again!
I’ve tried everything you suggested, nothing worked. The only thing I found different was that the maximum setting for the controller was 32000Hz. I laso tried DFX Enhancer and I got the same results. I tried with another USB soundcard (Goobay 68878 USB 2.0 Sound Card) and it works.

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4

Thank you for running through the steps.
If you want, I will tag and PM Vijay, FxSound’s lead programmer, to attempt further troubleshooting, since I personally will not be able to remedy this issue.