Good evening Jermaine, and welcome to the forum.
First question: which version of FxSound are you running?
Second: does your headset remain dysfunctional after disabling the FxSound Speakers device in your Windows Sound Settings?
(You can always re-enable the device, the only problem you’ll experience is the “Oops!” pop-up, which you can ignore in this case.)
And have you already tried completely removing, then re-adding your headset from and to your laptop’s Bluetooth list?
I’ve bannered and linked a troubleshooting list at the top of the forum with the most common tips and suggestions;