Hi Gherardi,
Apologies for the trouble.
This is the first time I’m hearing about such an issue, and I don’t know what to recommend exactly…
I’ll go ahead and alert Vijay, FxSound’s lead audio engineer, about this issue, since he knows a lot more about the software than I do.
In the meanwhile, this is (a copy-paste of) my proverbial “first-aid kit” of basic settings to check first, to verify if you are set up correctly (to be honest, I don’t know if these will help you much, but they’re all completely harmless, so it can’t hurt to quickly run through the list):
- In the Help section of FxSound’s Settings menu, check to make sure you have the latest version installed (v1.1.16.0) from fxsound.com;
- Check all existing volume sliders in your system;
- Make sure your computer has received the latest updates;
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your devices match at the setting “24 bit 48000 Hz” (max);
- In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
- If this doesn’t work, try setting FxSound as the Default Communications Device;
- In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
- In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
- In Windows Sound Settings, disable Hardware Acceleration;
- In Windows Sound Settings, disable all devices you don’t use, including the hidden ones;
- Try uninstalling and reinstalling the program.
And one more general piece of advice by @vincent:
I hope one of these tips solves your issue.
If so, please let me know.
If not, please also let me know, so we can take further steps.
Hello @bvijay,
User @lonewolf is experiencing a pretty unique issue that I’ve never heard of before, which consists of the Windows system sounds going mute while FxSound is being used.
Do you perhaps have an idea about what could be causing this?
Thank you.