Update error!

[MarceloSeiji]

Today, the program prompted me to update, which I accepted. However, I received the error shown in the screenshot below.
I have no idea how to fix this; please, I need assistance as soon as possible!

[james]

@bvijay do you know what this error message might be arising?

[MarceloSeiji]

@james

do you know what this error message might be arising?

After the auto-update, the program is giving me this pop-up instead of just starting up

[Shepard-N7]

@MarceloSeiji

Try uninstalling FxSound completely,
Use something like “Geek Uninstaller” https://geekuninstaller.com/
and reset your PC, then proceed to make a clean installation of the Latest version of FxSound.

[MarceloSeiji]

It worked! Thanks!

[bvijay]

Hi @MarceloSeiji
I updated from 1.1.27.0 to 1.1.28.0 and could not replicate the Unhandled exception error.
Can you please share the log file - %APPDATA%\FxSound\fxsound.log.
It will help me debug this error.

[MarceloSeiji]

Here.

---

FxSound logs
Log started: 30 May 2024 6:45:35pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 31 May 2024 8:34:16am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 1 Jun 2024 9:12:46am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 2 Jun 2024 8:22:43am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 2 Jun 2024 8:42:58am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 3 Jun 2024 8:20:40am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 3 Jun 2024 5:20:24pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 4 Jun 2024 8:33:52am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 4 Jun 2024 8:52:46am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 5 Jun 2024 8:21:09am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 5 Jun 2024 5:33:24pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 6 Jun 2024 8:51:12am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 7 Jun 2024 8:25:17am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 8 Jun 2024 8:28:13am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 9 Jun 2024 8:25:20am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 10 Jun 2024 8:52:02am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 11 Jun 2024 8:50:43am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 8:16:18am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 9:06:16am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 9:58:22am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 10:00:39am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 12:02:14pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 12:43:09pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 12:49:12pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jun 2024 2:13:41pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 14 Jun 2024 7:43:07am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 14 Jun 2024 8:30:08am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 15 Jun 2024 8:40:54am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 15 Jun 2024 3:04:32pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 16 Jun 2024 8:36:02am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 17 Jun 2024 8:26:08am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 18 Jun 2024 8:22:08am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jun 2024 8:37:28am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jun 2024 5:48:29pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 20 Jun 2024 8:38:14am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 20 Jun 2024 4:42:06pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jun 2024 8:33:09am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jun 2024 7:19:15pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 22 Jun 2024 8:22:48am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 23 Jun 2024 8:17:41am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 24 Jun 2024 8:06:01am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 24 Jun 2024 8:35:30am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 25 Jun 2024 8:19:20am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 25 Jun 2024 4:06:16pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 26 Jun 2024 8:04:07am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 27 Jun 2024 8:17:39am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 27 Jun 2024 4:08:51pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 28 Jun 2024 8:03:47am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 28 Jun 2024 5:41:09pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 29 Jun 2024 8:11:45am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 30 Jun 2024 9:27:55am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 1 Jul 2024 8:33:58am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 2 Jul 2024 8:16:46am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 3 Jul 2024 8:46:42am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 3 Jul 2024 3:46:12pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 4 Jul 2024 9:18:28am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 5 Jul 2024 8:43:52am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 5 Jul 2024 9:02:57am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 5 Jul 2024 6:55:49pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 6 Jul 2024 8:52:22am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 7 Jul 2024 9:13:05am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 8 Jul 2024 8:42:59am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 9 Jul 2024 9:04:17am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 10 Jul 2024 8:43:47am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 10 Jul 2024 9:21:49am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 11 Jul 2024 8:09:29am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jul 2024 8:15:32am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 12 Jul 2024 6:17:44pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 13 Jul 2024 9:29:35am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 14 Jul 2024 9:46:18am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 15 Jul 2024 9:32:34am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 16 Jul 2024 9:53:31am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 17 Jul 2024 8:58:58am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 17 Jul 2024 6:17:21pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 18 Jul 2024 9:14:44am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 18 Jul 2024 9:31:16am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jul 2024 9:31:17am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jul 2024 9:53:42am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jul 2024 9:11:10pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 20 Jul 2024 9:34:43am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 20 Jul 2024 9:59:17am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 20 Jul 2024 7:01:22pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jul 2024 9:55:19am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jul 2024 10:12:05am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jul 2024 5:02:34pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 21 Jul 2024 6:05:56pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 22 Jul 2024 9:17:48am

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 23 Jul 2024 6:14:35pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 24 Jul 2024 1:32:42pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 24 Jul 2024 4:25:35pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 25 Jul 2024 12:38:51pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 26 Jul 2024 5:30:07pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 27 Jul 2024 7:21:21pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 27 Jul 2024 7:23:04pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 14 Aug 2024 8:35:10pm

v1.1.22.0
Windows 10
x64

---

FxSound logs
Log started: 17 Aug 2024 10:07:06am

v1.1.26.0
Windows 10
x64

---

FxSound logs
Log started: 22 Aug 2024 10:09:21am

v1.1.26.0
Windows 10
x64

---

FxSound logs
Log started: 15 Sep 2024 10:00:11am

v1.1.26.0
Windows 10
x64

---

FxSound logs
Log started: 15 Sep 2024 10:00:38am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 26 Sep 2024 10:48:54am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 1 Oct 2024 9:52:20am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 8 Oct 2024 10:09:27am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 8 Oct 2024 10:12:12am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 9 Oct 2024 11:44:08am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 12 Oct 2024 12:56:43pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 14 Oct 2024 12:10:21pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 25 Oct 2024 9:52:43am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 25 Oct 2024 10:10:28am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 30 Oct 2024 10:20:34am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 30 Oct 2024 12:27:20pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 1 Nov 2024 9:16:41am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 3 Nov 2024 8:31:09am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 13 Nov 2024 9:32:04am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 15 Nov 2024 9:26:23am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 17 Nov 2024 9:03:43am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 20 Nov 2024 10:01:59am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 21 Nov 2024 9:00:35pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 10 Dec 2024 8:33:22pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 10 Dec 2024 8:38:57pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 10 Dec 2024 10:16:38pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 11 Dec 2024 9:34:27am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 13 Dec 2024 12:47:46pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 14 Dec 2024 10:22:25am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 17 Dec 2024 10:15:12am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 20 Dec 2024 6:07:37pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 26 Dec 2024 9:55:21pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 27 Dec 2024 1:54:15pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 31 Dec 2024 1:00:16pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 31 Dec 2024 1:29:12pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 4 Jan 2025 1:38:39pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 6 Jan 2025 11:36:30am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 6 Jan 2025 3:38:54pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 15 Jan 2025 9:21:19am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 19 Jan 2025 7:12:11pm

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 22 Jan 2025 11:30:05am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 22 Jan 2025 11:38:08am

v1.1.27.0
Windows 10
x64

---

FxSound logs
Log started: 23 Jan 2025 10:00:37am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:07:50am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:09:10am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:10:03am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:12:01am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:13:57am

v1.1.28.0
Windows 10
x64

Unhandled exception
Exception code: 0xC0000005
Exception flags: 0x0
Exception address: 0x00007FF67997E5A8

UnhandledExceptionFilter at 0x7FF937E4BAD0
strncpy at 0x7FF93AA65B90
_C_specific_handler at 0x7FF93AA23D40
_chkstk at 0x7FF93AA63E70
RtlWow64GetCurrentCpuArea at 0x7FF93A9130E0
KiUserExceptionDispatcher at 0x7FF93AA63820
BaseThreadInitThunk at 0x7FF93972E8C0
RtlUserThreadStart at 0x7FF93A9BBF00

---

FxSound logs
Log started: 23 Jan 2025 10:37:56am

v1.1.28.0
Windows 10
x64

[MarceloSeiji]

My config:

|ACER NITRO 5]
|—|—|
11th Gen Intel(R) Core™ i5-11400H @ 2.70GHz 2.69 GHz
|RAM|16,0 GB|
|WIN x64 Version 24H2|
|NIVIDIA GeForce GTX 1650|

[Georg]

I’m facing the same issue and tried uninstalling it with Geek, but it didn’t work. FXSound only opens briefly before the same error message appears again, even after uninstalling. Does anyone have tips on how I could fix this?

[bvijay]

Hi @MarceloSeiji
Thank you for sharing the logs.
Can please share the %APPDATA%\FxSound\FxSound.settings file also?
It will help us replicate the issue by running the application with the same settings.

[OMGChips]

I found that in the device manager i had 3 instances of fxsound drivers under sound. I just uninstalled all of them and the usual uninstall from “Add or remove programs” then i reinstalled FX and now i dont get the error.