Theres a bug with the new todays update

[Sofos]

Hey and good evening, so by the new update I had some problems with the app. I have the Corsair iCue and my earbuds are connected the the tower of Corsair iCue. Today after the update i was hearing the sound very very low, it was like the volume was at 1% , I tried to unistall the app and checked my earbuds and without the app were working as they should work. After I redownloaded the app i had the same issue with the earbuds. Please I would really appriciate if you help me on that to fix the problem.

[doolhoofd]

Hi, good afternoon, welcome to the forum.
Apologies for my late reply, I was asleep.
I have a lot of questions…
Are your earbuds connected via Bluetooth, and have you checked if the same problem occurs with other devices?
Which versions of FxSound and Windows are you currently running, and what are the model specifications of your earbuds and your Corsair devices?
What product’s new update are you referring to: an update to FxSound, to Corsair, to Windows, or to your earbuds?
Because the last update to FxSound was v1.1.22.0, released the beginning of last March [edited, sorry].
And have you read the first-line troubleshooting list at the top of the forum yet?
I’ve made a compilation of the most relevant tips below.
(I should probably add that when applying the last tip, restoring FxSound to its defaults will not impact your Presets or settings.)

[Troubleshooting]

https://forum.fxsound.com/t/troubleshooting/3105 If you’re having trouble getting FxSound to work properly, here’s a summary of the most relevant troubleshooting tips. The Bonus Presets can be downloaded here; there’s a pack of 59 extra Presets (with the 12 Bonus Presets included) shared here, and all previous versions of the purple FxSound are free to download on VideoHelp, while the Changelog page of the official website offers an overvi…

@doolhoofd

• Try running FxSound as Administrator;

• In Windows Sound Settings, try disabling the problematic sound device, and then re-enabling it (done via “Don’t allow” in Windows 11);

• If the device is connected via Bluetooth, try completely removing, and then re-adding the problematic sound device;

• In Windows Sound Settings, try changing the frequency settings of your devices to find an optimal match-up (changing these settings often makes a bigger difference than you’d expect);

• In Windows Sound Settings, make sure FxSound is set as the Default Device;

• In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices;

• In Windows Sound Settings, disable Exclusive Mode for all devices;

• In Windows Sound Settings, disable Hardware Acceleration for all devices supporting this option (usually found in the Advanced tab);

• In Windows Sound Settings, under the Communications tab, select “Do nothing” as Windows’ response to detecting communication activity;

• In Windows Sound Settings, if you are experiencing problems with the software, it can help to disable all the devices you don’t need, including any hidden ones (done via “Don’t allow” in Windows 11);

• Try uninstalling, and reinstalling FxSound;

• Try downloading the program from a different source, and installing that version instead (e.g. if you’ve downloaded from fxsound.com, try downloading from the Microsoft Store and vice versa);

• Since the FxSound driver can be removed with relative impunity, you could try performing a manual driver uninstall;

• If FxSound worked for some time, and then suddenly stopped working, then this tip is for you. In all versions of Windows, you can restore any audio device to its default values by going into the Sound Settings, opening the device’s Properties menu, and clicking on “Restore Defaults” in the Advanced tab. Windows 10 & 11 also have an option to restore all devices to default values at once, located inside the Volume Mixer. The reset process is described in this tutorial on howtogeek.com - thanks to @Hansk for sharing this tip.

[doolhoofd]

For clarity: the last update of FxSound was v1.1.22.0, released in the beginning of last March 2024.
Sorry for the confusion.