# Windows Store App Problem
**URL:** https://forum.fxsound.com/t/windows-store-app-problem/1864
**Category:** General Discussion
**Created:** [April 26, 2023, 8:31pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864 "2023-04-26T20:31:03Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@rkent57](https://forum.fxsound.com/u/rkent57)
#### Post date: [April 26, 2023, 8:31pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/1 "2023-04-26T20:31:03Z")
Windows 10 and 11 Store problem.
Tried to download the “FXSound” app in the Windows store but when I try to install it, the store comes back with a message that says “There is an error on our end”.
Error problem has been present for a while now…
Can someone please fix this?
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### Author:  [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)
#### Post date: [April 26, 2023, 8:37pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/2 "2023-04-26T20:37:05Z")
Thanks for reporting this, Ron.
Have you tried downloading the software through [fxound.com](http://fxound.com) yet?
@bvijay: Downloads of FxSound on the Windows store are giving error messages,
> [@rkent57](#):
>
> Tried to download the “FXSound” app in the Windows store but when I try to install it, the store comes back with a message that says “There is an error on our end”.
>
> Error problem has been present for a while now…
>
> Can someone please fix this?
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### Author:  [@rkent57](https://forum.fxsound.com/u/rkent57)
#### Post date: [April 27, 2023, 12:03pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/3 "2023-04-27T12:03:32Z")
Yes, I downloaded directly from FXSound and installed on my desktop but later found it on the Windows Store. This is where I found the problem. It gives the error message when I try to download to my laptop I have NOT installed FXSound on.
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### Author:  [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)
#### Post date: [April 27, 2023, 2:20pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/4 "2023-04-27T14:20:10Z")
OK. Noted.
Did you manage to install correctly on your laptop with the download from the dotcom site?
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### Author:  [@bvijay](https://forum.fxsound.com/u/bvijay)
#### Post date: [April 27, 2023, 4:57pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/5 "2023-04-27T16:57:59Z")
Hi @rkent57,
If FxSound is already installed then you can uninstall it before downloading from Windows Store.
I am not able to replicate the error from Windows Store. So, can you please share the screenshot of the error. We can contact Microsoft to find a resolution.
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### Author:  [@rkent57](https://forum.fxsound.com/u/rkent57)
#### Post date: [April 27, 2023, 5:46pm UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/6 "2023-04-27T17:46:39Z")
See attached screen shot…
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### Author:  [@Antman](https://forum.fxsound.com/u/Antman)
#### Post date: [April 28, 2023, 3:08am UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/7 "2023-04-28T03:08:10Z")
I am also experiencing difficulty. 27 April 2300 hrs EST
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### Author:  [@bvijay](https://forum.fxsound.com/u/bvijay)
#### Post date: [April 28, 2023, 11:12am UTC](https://forum.fxsound.com/t/windows-store-app-problem/1864/8 "2023-04-28T11:12:06Z")
@rkent57 @Antman
Microsoft has given some troubleshooting steps for installation issues on Microsoft Store. Can you please check if these helps fixing the issue,
[I can’t find or install an app from Microsoft Store - Microsoft Support](https://support.microsoft.com/en-us/account-billing/i-can-t-find-or-install-an-app-from-microsoft-store-ca530de4-cd19-f728-dae7-7368fab8df4d)
@rkent57, also in the screenshot there is a link saying “See details” below the error message. Can you expand that and share the error details?