# When using the remote desktop appears a mistake please solve it

**URL:** <https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102>\
**Category:** Audio Tips and Discussion\
**Tags:** bug-fixed, verified-bug\
**Created:** [March 12, 2025, 7:46pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102 "2025-03-12T19:46:31Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\
**Post date:** [March 15, 2025, 1:59pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/7 "2025-03-15T13:59:53Z")

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Hi @josebraund  
Please refer the remote desktop audio behaviour that I had explained in a different thread earlier. In remote desktop connection, if you choose play audio on local computer then FxSound Audio Enhancer device will not be available and FxSound cannot run.

> [@\[VERIFIED BUG\] If you're getting the "Oops! There's an issue"- error, read this first. \[OOPS ERROR\]](https://forum.fxsound.com/t/verified-bug-if-youre-getting-the-oops-theres-an-issue-error-read-this-first-oops-error/847/20):
>
> When connecting over RDP, if the RDP connection setting for audio is set to Play on this computer, [image] then only Remote Audio is available as playback device. FxSound cannot start because FxSound Audio Enhancer device is not available in this scenario. [image] If Remote Desktop Client connection audio setting is Play on remote computer [image] Then the device is available and FxSound is running So, if playing audio on the remote PC is the requirement, then set the client opt…

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