# When using the remote desktop appears a mistake please solve it **URL:** \ **Category:** Audio Tips and Discussion\ **Tags:** bug-fixed, verified-bug\ **Created:** [March 12, 2025, 7:46pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102 "2025-03-12T19:46:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![josebraund](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/josebraund/32/2448_2.png) [@josebraund](https://forum.fxsound.com/u/josebraund)\ **Post date:** [March 12, 2025, 7:46pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/1 "2025-03-12T19:46:31Z")
![Screenshot_611](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/8/830e0c385dc457fd73ba11ef572b70407c7a1f89.jpeg) Hello good morning, when I use the Windows 10 remote desktop, this error is very annoying, I would like to solve it please. ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [March 12, 2025, 11:32pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/2 "2025-03-12T23:32:48Z")
Sorry about this. Do you have the latest version? And are you using audio while running remote desktop? > **[Download FxSound - Boost Your Sound On Windows](https://www.fxsound.com/download)** > > Download the new FxSound for free. The best sound booster for Windows. We also have download links to DFX and FxSound Premium. ---
**Author:** ![josebraund](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/josebraund/32/2448_2.png) [@josebraund](https://forum.fxsound.com/u/josebraund)\ **Post date:** [March 15, 2025, 5:41am UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/3 "2025-03-15T05:41:28Z")
Good night if I have the last version of FXSound 1.1.31.0 so the error appears every time I start remote session on the computer I control. It has been happening years to report it. Please fix it. ---
**Author:** ![josebraund](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/josebraund/32/2448_2.png) [@josebraund](https://forum.fxsound.com/u/josebraund)\ **Post date:** [March 15, 2025, 5:42am UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/4 "2025-03-15T05:42:06Z")
The problem only appears when the remote desktop mode is used when the computer is being used normally without using the remote desktop does not fail, it fails when session is started in the remote desktop mode FXSound is deactivated and the error appears. ---
**Author:** ![josebraund](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/josebraund/32/2448_2.png) [@josebraund](https://forum.fxsound.com/u/josebraund)\ **Post date:** [March 15, 2025, 5:42am UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/5 "2025-03-15T05:42:42Z")
![Screenshot_690](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/5/50d5197a843fb130d65d7bddc0d6101d1207666e.jpeg) ---
**Author:** ![josebraund](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/josebraund/32/2448_2.png) [@josebraund](https://forum.fxsound.com/u/josebraund)\ **Post date:** [March 15, 2025, 5:43am UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/6 "2025-03-15T05:43:16Z")
![Screenshot_689](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/4/454c4d2a875d6f2edaeaac1e4fefe86e21ace40b.jpeg) ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [March 15, 2025, 1:59pm UTC](https://forum.fxsound.com/t/when-using-the-remote-desktop-appears-a-mistake-please-solve-it/5102/7 "2025-03-15T13:59:53Z")
Hi @josebraund Please refer the remote desktop audio behaviour that I had explained in a different thread earlier. In remote desktop connection, if you choose play audio on local computer then FxSound Audio Enhancer device will not be available and FxSound cannot run. > [@\[VERIFIED BUG\] If you're getting the "Oops! There's an issue"- error, read this first. \[OOPS ERROR\]](https://forum.fxsound.com/t/verified-bug-if-youre-getting-the-oops-theres-an-issue-error-read-this-first-oops-error/847/20): > > When connecting over RDP, if the RDP connection setting for audio is set to Play on this computer, [image] then only Remote Audio is available as playback device. FxSound cannot start because FxSound Audio Enhancer device is not available in this scenario. [image] If Remote Desktop Client connection audio setting is Play on remote computer [image] Then the device is available and FxSound is running So, if playing audio on the remote PC is the requirement, then set the client opt…