# The problem I encountered is shown in the picture.

**URL:** <https://forum.fxsound.com/t/the-problem-i-encountered-is-shown-in-the-picture/2958>\
**Category:** Get Help\
**Tags:** bug-fixed\
**Created:** [April 3, 2024, 8:22pm UTC](https://forum.fxsound.com/t/the-problem-i-encountered-is-shown-in-the-picture/2958 "2024-04-03T20:22:22Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [April 3, 2024, 8:39pm UTC](https://forum.fxsound.com/t/the-problem-i-encountered-is-shown-in-the-picture/2958/2 "2024-04-03T20:39:42Z")

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First things I’d recommend:

1. Restart your computer;

2. Right-click one of the icons and select Exit, then restart your computer;

![exit](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/e/e823b05418efe93241ecb08f72c72c0d1c89e410.jpeg)

1. Check in your Device Manager, under the “Sound, video and game controllers” category, if there are two instances of FxSound Audio Enhancer present,

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/ad48057e589b5b64d7be0287766db3eb4f40246a.png)

You have several options if this is the case.  
You can try [manually uninstalling](https://forum.fxsound.com/t/echo-due-to-fx-and-the-original-playback-device-playing-at-the-same-time/2112/2) the excess driver;  
Or, you can right-click either one of them to open the Properties menu, then go to the Driver tab, and select, Update Driver:

![device manager - update driver](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/d/dd90fda3cd111649d0f98d319a12f92d54a9862d.png)

Let me know if this helped!

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