# The error occurred during software installation.

**URL:** <https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776>\
**Category:** Get Help\
**Created:** [January 16, 2025, 3:28pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776 "2025-01-16T15:28:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jiayounuli1](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@jiayounuli1](https://forum.fxsound.com/u/jiayounuli1)\
**Post date:** [January 16, 2025, 3:28pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/1 "2025-01-16T15:28:23Z")

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Both installation and uninstallation are currently not possible.

 ![Snipaste_2025-01-13_23-32-05](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/a/a1b1828a7d1675a0aa095df65cce25d3a18d61e3.png)  
 ![Snipaste_2025-01-13_23-31-59](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/c/c8b024ba9f081597495f20fe3fb8b7367700c2af.png)

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**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\
**Post date:** [January 16, 2025, 3:29pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/2 "2025-01-16T15:29:28Z")

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Sorry about this. Can you try downloading the latest version here? [Download FxSound - Boost Your Sound On Windows](http://www.fxsound.com/download)

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**Author:** ![jiayounuli1](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@jiayounuli1](https://forum.fxsound.com/u/jiayounuli1)\
**Post date:** [January 18, 2025, 3:02am UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/3 "2025-01-18T03:02:48Z")

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No, still install this pop-up

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**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\
**Post date:** [January 20, 2025, 3:27pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/4 "2025-01-20T15:27:38Z")

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@bvijay any troubleshooting ideas?

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**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\
**Post date:** [January 20, 2025, 5:19pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/5 "2025-01-20T17:19:27Z")

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Hi @jiayounuli1  
Please run `fxsound_setup.exe /extract` from command prompt to extract the components in the installer including fxsound.x64.msi. When prompted during installation you can select this file.  
I assume that the special character & in the path also could be causing the issue. Can you try copying fxsound\_setup.exe to a folder like C:\TEMP and run it from there.

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**Author:** ![Shepard-N7](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/shepard-n7/32/2364_2.png) [@Shepard-N7](https://forum.fxsound.com/u/Shepard-N7)\
**Post date:** [January 20, 2025, 5:44pm UTC](https://forum.fxsound.com/t/the-error-occurred-during-software-installation/4776/6 "2025-01-20T17:44:54Z")

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@jiayounuli1

Download the following app:  
“Sordum Power Run” and install FxSound from there.  
(¡¡¡use this app with caution!!!)

 ![Captura de pantalla (628)](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/d/d30dda6ffb526802275f9cd1af5811208e03b8e5.png)

This will install the application and driver with maximum system privileges.

Let us know if this solved your problem.