# Presets not loading

**URL:** <https://forum.fxsound.com/t/presets-not-loading/1550>\
**Category:** Get Help\
**Created:** [December 24, 2022, 8:01am UTC](https://forum.fxsound.com/t/presets-not-loading/1550 "2022-12-24T08:01:41Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [December 24, 2022, 1:32pm UTC](https://forum.fxsound.com/t/presets-not-loading/1550/2 "2022-12-24T13:32:54Z")

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Hi Vitael,  
Welcome to the forum.  
Perhaps you can try this reasonably simple trick, suggested by FxSound’s lead audio engineer:

> [@Problem with accessing FxSound Enhancer by clicking on its icon](https://forum.fxsound.com/t/problem-with-accessing-fxsound-enhancer-by-clicking-on-its-icon/104/7):
>
> To isolate the issue caused by any setting change, you can try renaming the folder FxSound under %APPDATA%. This will make FxSound to launch in factory default settings.

Let me know if it works.  
If not, we’ll look into other options.

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