# Presets disappeared after latest update
**URL:** https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299
**Category:** Get Help
**Created:** [April 14, 2025, 4:54pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299 "2025-04-14T16:54:47Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@NLFan](https://forum.fxsound.com/u/NLFan)
#### Post date: [April 14, 2025, 4:54pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/1 "2025-04-14T16:54:47Z")
I’m on 1.1.30.0 (the forum pin says we are on 1.1.27.0) and after this update, the presets are no longer available.
This is true across whichever driver/output I choose.
I successfully uninstalled, downloaded, and re-installed the app to restore the preset options–but that is a workaround, either way, there is a bug.
(I had already just uninstalled and re-installed on Mar 7, for what it’s worth. That’s my go-to.)
I have not actively made any changes to my system since this preset bug appeared, but there was a Windows update this week.
(I’m running Windows 11)
---
### Author:  [@james](https://forum.fxsound.com/u/james)
#### Post date: [April 14, 2025, 6:38pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/2 "2025-04-14T18:38:12Z")
Sorry about this. So are you on v 1.1.31.0 now? If not try that version: [Download FxSound - Boost Your Sound On Windows](http://www.fxsound.com/download)
---
### Author:  [@bvijay](https://forum.fxsound.com/u/bvijay)
#### Post date: [April 15, 2025, 5:56pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/3 "2025-04-15T17:56:46Z")
The preset files are usually in the installation directory under %PROGRAMFILES%\FxSound LLC\FxSound\Factsoft.
Are you running FxSound.exe from the path %PROGRAMFILES%\FxSound LLC\FxSound?
---
### Author:  [@NLFan](https://forum.fxsound.com/u/NLFan)
#### Post date: [April 15, 2025, 6:37pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/4 "2025-04-15T18:37:31Z")
No, it’s running from the Desktop (not a shortcut, the exe is there). I’m surprised–I don’t recall installing it there, I almost always let the installer use the default location, and even if I change it, it’s not to install a program directly to the desktop. (I sometimes edit the install when the progam has a bunch of redundant slashes for the brand/studio/company/product whatever–that’s the only exception.)
Should I uninstall and reinstall clean to the default?
(As I mentioned, after the re-install I do have the presets now. So I’m good for now. But I’d rather not have to keep reinstalling going forward.)
---
### Author:  [@NLFan](https://forum.fxsound.com/u/NLFan)
#### Post date: [April 15, 2025, 6:52pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/5 "2025-04-15T18:52:43Z")
I went ahead and reinstalled, it can’t hurt.
---
### Author:  [@bvijay](https://forum.fxsound.com/u/bvijay)
#### Post date: [April 16, 2025, 5:56pm UTC](https://forum.fxsound.com/t/presets-disappeared-after-latest-update/5299/6 "2025-04-16T17:56:46Z")
Good to hear that you could get it working and got your presets.
FxSound installer does not prompt to change the installation path and always installs under %PROGRAMFILES%.
If you get the same issue of FxSound running from Desktop, please let us know of the installation conditions that could have caused it.