# No sound when locking windows **URL:** \ **Category:** Get Help\ **Created:** [September 23, 2023, 8:49pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308 "2023-09-23T20:49:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dunlock](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Dunlock](https://forum.fxsound.com/u/Dunlock)\ **Post date:** [September 23, 2023, 8:49pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/1 "2023-09-23T20:49:30Z")
When I lock my PC (WIN+L) as soon as the screens go to sleep I loose sound. This is a problem for me because I need to lock my PC when I get up from my desk, but I want to still listen to my music/podcasts. Right now I have to disable FxSound and then lock my PC. Manufacturer: MicroElectronics Model: G468 Form Factor: Desktop No Touch Input Detected ### Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core™ i9-10900K CPU @ 3.70GHz CPU Family: 0x6 CPU Model: 0xa5 CPU Stepping: 0x5 CPU Type: 0x0 Speed: 3696 MHz 20 logical processors 10 physical processors Hyper-threading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported AVX2: Supported AVX512F: Unsupported AVX512PF: Unsupported AVX512ER: Unsupported AVX512CD: Unsupported AVX512VNNI: Unsupported SHA: Unsupported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported ### Operating System Version: Windows 11 (64 bit) NTFS: Supported Crypto Provider Codes: Supported 311 0x0 0x0 0x0 ### Video Card: Driver: NVIDIA GeForce RTX 3080 DirectX Driver Name: nvldumd.dll Driver Version: 31.0.15.3713 DirectX Driver Version: 31.0.15.3713 Driver Date: 8 14 2023 OpenGL Version: 4.6 Desktop Color Depth: 32 bits per pixel Monitor Refresh Rate: 169 Hz DirectX Card: NVIDIA GeForce RTX 3080 VendorID: 0x10de DeviceID: 0x2206 Revision: 0xa1 Number of Monitors: 2 Number of Logical Video Cards: 2 No SLI or Crossfire Detected Primary Display Resolution: 2560 x 1440 Desktop Resolution: 5120 x 1440 Primary Display Size: 27.56" x 15.35" (31.54" diag), 70.0cm x 39.0cm (80.1cm diag) Primary Bus: PCI Express 16x Primary VRAM: 10239 MB Supported MSAA Modes: 2x 4x 8x ### Sound card: Audio device: FxSound Speakers (FxSound Audio ### Memory: RAM: 32620 Mb ### VR Hardware: VR Headset: None detected ### Miscellaneous: UI Language: English Media Type: Undetermined Total Hard Disk Space Available: 2860179 MB Largest Free Hard Disk Block: 1253813 MB OS Install Date: Sep 21 2022 Game Controller: None detected MAC Address hash: d86a22303000067bbd7eb34b5a0add81355adc2e ### Storage: Disk serial number hash: cdf6453 Number of SSDs: 2 SSD sizes: 2000G,1000G Number of HDDs: 0 Number of removable drives: 0 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 23, 2023, 9:44pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/2 "2023-09-23T21:44:01Z")
Good evening Dunlock, Thank you for all that information; however, I still have a question: which version of FxSound are you using? Version 1.1.19.0 is available on [fxsound.com](http://fxsound.com) and the [Microsoft Store](https://apps.microsoft.com/store/detail/fxsound/XP8JK4TBQ03LZ4), or, alternatively, you can use the “Check for updates” function in the Help section of the Settings menu; and version 1.1.20.0 has been [released for testing](https://forum.fxsound.com/t/want-to-help-us-beta-test-v1-1-20-0/2297/) a few days ago. This is the main thread on the known issue with sleep mode: [Speaker Output Changes to FX on wakeup with no sound](https://forum.fxsound.com/t/speaker-output-changes-to-fx-on-wakeup-with-no-sound/192) So far, no permanent fix has been found, but four actions can be proposed: - Disable all unneeded devices (including hidden ones) in Windows Sound Settings; - Disable automatic switching; - Change the Power settings to make the computer stay awake longer; - [This workaround](https://forum.fxsound.com/t/no-sound-only-after-awakening-from-sleep/890/10) suggested by user @metanoiance. > [@Losing playback device when pc 'idle" and screen goes to 'sleep'](https://forum.fxsound.com/t/losing-playback-device-when-pc-idle-and-screen-goes-to-sleep/152/4): > > From FxSound Settings → General, uncheck the option > > ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/248bd7fc668a32ec094f812bf712101eb9819483.png) > > This will make output switch based on user preference and across sleep/wakeup cycles the user selected output will remain unchanged. > [@No sound only after awakening from sleep](https://forum.fxsound.com/t/no-sound-only-after-awakening-from-sleep/890/10): > > I wanted to share a simple workaround. Keep in mind that I am not a programmer and this is just a simple batch code I came up with. > > Using Notepad I made a text file with the following lines and saved it as .bat. > > taskkill /f /im FxSound.exe > cd C:\Program Files\FxSound LLC\FxSound > start /min FxSound.exe > > Then I used the default Windows Task Scheduler to run the file on wake-up. Meaning everytime the PC wakes up from sleep or hibernation the FxSound.exe will be restarted. Note that the 2nd line in the .bat file can differ for you depending on where you installed FxSound. > > Not the most elegant or ideal solution, but I hope this helps! ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [September 24, 2023, 11:32am UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/3 "2023-09-24T11:32:41Z")
Hi @Dunlock Thanks for sharing the system information. On the system on which I am testing, audio continues to be on with FxSound when monitor is off and display is locked. Audio goes off when the system enters standby state. I would like to confirm if your PC supports modern standby (S0 low-power idle), and if we have to handle the sleep states differently. Can you please run this command and share us the output? ```auto powercfg /a ``` ---
**Author:** ![Dunlock](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Dunlock](https://forum.fxsound.com/u/Dunlock)\ **Post date:** [September 24, 2023, 2:00pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/4 "2023-09-24T14:00:36Z")
C:\Users\Mikem\>powercfg /a The following sleep states are available on this system: Standby (S3) Hibernate Fast Startup The following sleep states are not available on this system: Standby (S1) The system firmware does not support this standby state. ``` Standby (S2) The system firmware does not support this standby state. Standby (S0 Low Power Idle) The system firmware does not support this standby state. Hybrid Sleep The hypervisor does not support this standby state. ``` The MotherBoard is an Asus TUF Z590 let me know if I can help anymore 🙂 ---
**Author:** ![Dunlock](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Dunlock](https://forum.fxsound.com/u/Dunlock)\ **Post date:** [September 24, 2023, 2:06pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/5 "2023-09-24T14:06:13Z")
The version I am running is 1.1.16.0 I got it from the Microsoft Store just a few days ago. just to be clear, my PC is set to never sleep. I am just locking the PC. The monitors go into standby power state, and that’s when the sound cuts out. ---
**Author:** ![Dunlock](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Dunlock](https://forum.fxsound.com/u/Dunlock)\ **Post date:** [September 24, 2023, 2:25pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/6 "2023-09-24T14:25:00Z")
I downloaded the most current version 1.1.19.0 and got the same problem. I mainly listen to music and podcasts through my browser which is Firefox. So I tried to reproduce my problem with the Spotify App and there was a skip in sound when after locking my PC the screens went into standby but it came right back and continued playing. I tried to replicate the same problem with Microsoft Edge and it worked just like the Spotify app. I am running Firefox 117.0.1 (64-bit) ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [September 24, 2023, 3:02pm UTC](https://forum.fxsound.com/t/no-sound-when-locking-windows/2308/7 "2023-09-24T15:02:43Z")
Thanks for all the details that you have shared. The power management support in your PC is similar to my laptop. And the issue not related to power management. With the details that you have provided, I am able to replicate the issue with Firefox browser where the audio pauses when the monitor goes off. But with Edge browser, the behaviour is similar to what you have explained. Audio skips for a second and then continues. The issue looks browser specific since the audio is paused by Firefox. Reporting the bug on Firefox is the appropriate thing to do [File a bug report or feature request for Mozilla products | Contributors Help](https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla)