# No sound - using an audio interface

**URL:** <https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458>\
**Category:** Get Help\
**Created:** [November 2, 2023, 5:33pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458 "2023-11-02T17:33:50Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [November 2, 2023, 7:07pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458/3 "2023-11-02T19:07:16Z")

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Could you please share which version of Windows and which version of FxSound you are running?  
Also, since the Volt Audio Interface is connected via USB, I looked up some previous advice given about USB-connected devices:

> [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/18):
>
> It is possible that the USB device is powered off during system standby. Can you please check in device manager if [your device] has any power management tab in its property pages and if any option is selected to turn off the device to save power. I have given the USB Root Hub property pages in my system for an example. You can also check the power management settings on the USB root hub and USB controllers on your PC. The settings might affect the USB device connected to the port of that controller.
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/4/4563727db98bcc13d0e53f7a6e75409e1392dd8b.png)

> [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/21):
>
> Be advised =
> 
> [USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into selective suspend - Microsoft Support](https://support.microsoft.com/en-us/topic/usb-devices-may-stop-functioning-correctly-when-multiple-devices-connected-to-the-same-usb-hub-go-into-selective-suspend-99b5ae85-69cb-4f94-adce-5698ba44804f)

> [@FxSound Not Detecting Headset](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/5):
>
> Here, we are not making the distinction between
> 
> 1. USB device not recognized
> 2. FxSound not polling/not reading recognized devices
> 
> I would rule out/in a working USB port first. The following assumes a good port.  
> Does the windows volume mixer see the BT device?  
> If Yes, enable sound by cycling BT on/off.  
> If No, report.

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