# No sound - using an audio interface **URL:** \ **Category:** Get Help\ **Created:** [November 2, 2023, 5:33pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458 "2023-11-02T17:33:50Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![sharboy22](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@sharboy22](https://forum.fxsound.com/u/sharboy22)\ **Post date:** [November 2, 2023, 5:33pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458/1 "2023-11-02T17:33:50Z")
I have been using FXSound with my UA Volt audio interface for a year now. A few weeks ago, when FXSound is open, no sound plays. I have to exit the FXSound app to get audio. There is only one audio output option on my PC (Volt Audio Interface). Any suggestions? ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [November 2, 2023, 6:46pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458/2 "2023-11-02T18:46:41Z")
Good evening Gabe, Please refer to my [first-aid-kit list](https://forum.fxsound.com/t/no-audio-and-distorted-audio-windows-11-speaker/2449/3) of settings to check (I usually just add a recent link to the list because it has over 20 bullet points). You can ignore the suggestions which obviously aren’t for you, like turning down the Effects sliders and trying LatencyMon. Please post back and let me know if your problem persists after running through the list; if so, we can explore further options, and I will call in some help. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [November 2, 2023, 7:07pm UTC](https://forum.fxsound.com/t/no-sound-using-an-audio-interface/2458/3 "2023-11-02T19:07:16Z")
Could you please share which version of Windows and which version of FxSound you are running? Also, since the Volt Audio Interface is connected via USB, I looked up some previous advice given about USB-connected devices: > [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/18): > > It is possible that the USB device is powered off during system standby. Can you please check in device manager if [your device] has any power management tab in its property pages and if any option is selected to turn off the device to save power. I have given the USB Root Hub property pages in my system for an example. You can also check the power management settings on the USB root hub and USB controllers on your PC. The settings might affect the USB device connected to the port of that controller. > > ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/4/4563727db98bcc13d0e53f7a6e75409e1392dd8b.png) > [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/21): > > Be advised = > > [USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into selective suspend - Microsoft Support](https://support.microsoft.com/en-us/topic/usb-devices-may-stop-functioning-correctly-when-multiple-devices-connected-to-the-same-usb-hub-go-into-selective-suspend-99b5ae85-69cb-4f94-adce-5698ba44804f) > [@FxSound Not Detecting Headset](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/5): > > Here, we are not making the distinction between > > 1. USB device not recognized > 2. FxSound not polling/not reading recognized devices > > I would rule out/in a working USB port first. The following assumes a good port. > Does the windows volume mixer see the BT device? > If Yes, enable sound by cycling BT on/off. > If No, report.