# New version not install

**URL:** <https://forum.fxsound.com/t/new-version-not-install/1943>\
**Category:** Get Help\
**Created:** [May 29, 2023, 3:50am UTC](https://forum.fxsound.com/t/new-version-not-install/1943 "2023-05-29T03:50:45Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [May 30, 2023, 1:14am UTC](https://forum.fxsound.com/t/new-version-not-install/1943/3 "2023-05-30T01:14:24Z")

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Here are the instructions on how to check if the FxSound driver was installed correctly:

> [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9):
>
> To confirm if FxSound driver is installed correctly, go to the directory %PROGRAMFILES%\FxSound LLC\FxSound\Apps and run this command from command prompt,  
> **DfxSetupDrv.exe check**  
> The output should be **FxSound Audio Enhancer**  
> Also if the driver is installed, it will show up device manager as follows,
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/ad48057e589b5b64d7be0287766db3eb4f40246a.png)

And here are the instructions on how to manually delete the FxSound driver:

> [@Oops there's an issue with your playback device settings \[OOPS ERROR\]](https://forum.fxsound.com/t/oops-theres-an-issue-with-your-playback-device-settings-oops-error/553/5):
>
> If the driver gets installed but the device instance is not created properly in device manager, we can try removing the device manually, by uninstalling the device with “Delete the driver software for this device” option checked.
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/5ad2534b6603ae7f02e9a946dac587dd35ee577b.png)
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/4ef9fadacc03f721a65b7924b9a3ac98f4a40533.png)
> 
> If the driver installation again fails and shows ⚠ sign in the device name in device manager, share us the installation log file %WINDIR%\inf\setupapi.dev.log

Also:

> [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9):
>
> There are two reasons that I can think of for audio not playing through FxSound.  
> If there is any other audio enhancement application running on the PC and if the audio playback device is setup for exclusive mode, then the other application can take control of audio playback and FxSound will not be able output audio to the device.  
> I have attached a sample screenshot of the setting in Control Panel → Sounds.
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/baf07c1f1491cca47c4e621c2d4dfe5a15585cf6.png)
> 
> Also, FxSound should setup as default device and default communication device in Control Panel → Sounds → Playback. If any application chooses the default communication device for output then the audio will not go through FxSound.

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