# My FX is giving error

**URL:** <https://forum.fxsound.com/t/my-fx-is-giving-error/1905>\
**Category:** Get Help\
**Created:** [May 13, 2023, 8:09am UTC](https://forum.fxsound.com/t/my-fx-is-giving-error/1905 "2023-05-13T08:09:52Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [May 13, 2023, 11:37am UTC](https://forum.fxsound.com/t/my-fx-is-giving-error/1905/2 "2023-05-13T11:37:08Z")

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Hello Gabriel,  
Apologies for your trouble.  
Could you please try checking these settings?  
First, check if the driver is installed correctly:

> [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9):
>
> To confirm if FxSound driver is installed correctly, go to the directory %PROGRAMFILES%\FxSound LLC\FxSound\Apps and run this command from command prompt,  
> **DfxSetupDrv.exe check**  
> The output should be **FxSound Audio Enhancer**  
> Also if the driver is installed, it will show up device manager as follows,
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/ad48057e589b5b64d7be0287766db3eb4f40246a.png)

Next, run through this list to see if you are set up correctly:

- In the Help section of FxSound’s Settings menu, check to make sure you have the latest version installed (v1.1.16.0) from [fxsound.com](http://fxsound.com);
- Check all existing volume sliders in your system;
- Make sure your computer has received the latest updates;
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your devices match at the setting “24 bit 48000 Hz” (max);
- In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
- If this doesn’t work, try setting FxSound as the Default Communications Device;
- In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
- In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
- In Windows Sound Settings, disable Hardware Acceleration;
- In Windows Sound Settings, disable all devices you don’t use, including the hidden ones;
- Try uninstalling and reinstalling the program.

Another tip:

> [@FxSound lowering bg apps volume](https://forum.fxsound.com/t/fxsound-lowering-bg-apps-volume/799/24):
>
> I would also recommend downloading specific software for your headset if there’s any applications on the company website. For example. I just recently got a new phillips headset and downloaded the software for it and with some tweaking I haven’t had my issue come back since then. good luck

**I hope one of these tips will solve your issue.**  
**If so, please let me know.**  
**If not, please also let me know, so we can take further steps.**

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