# Latest update continuously restarts during download **URL:** \ **Category:** Get Help\ **Created:** [September 23, 2023, 3:56pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306 "2023-09-23T15:56:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![CuChullain](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@CuChullain](https://forum.fxsound.com/u/CuChullain)\ **Post date:** [September 23, 2023, 3:56pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/1 "2023-09-23T15:56:17Z")
I’ve been trying to download the latest version but it isn’t downloading properly. It’s unable to complete properly. It gets to about 75% and then restarts to download. I’ve tried to use other browsers other than Chrome which is my default but the issue persists… The problem also exists within the apps own update facility… Any suggestions?? ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 23, 2023, 4:10pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/2 "2023-09-23T16:10:12Z")
Hi, Which version are you trying to download and where are you trying to download it from? Usually you can find the latest version on either [fxsound.com](http://fxsound.com) or the [Microsoft Store](https://apps.microsoft.com/store/detail/fxsound/XP8JK4TBQ03LZ4); if you’ve tried one of those but not the other, then I would suggest trying the other. Also, version 1.1.20.0 was just released for testing: [Want to help us beta test V1.1.20.0?](https://forum.fxsound.com/t/want-to-help-us-beta-test-v1-1-20-0/2297) ---
**Author:** ![CuChullain](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@CuChullain](https://forum.fxsound.com/u/CuChullain)\ **Post date:** [September 23, 2023, 4:24pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/3 "2023-09-23T16:24:02Z")
v1.1.19.0 from [fxsound.com](http://fxsound.com). I tried again a few minutes ago with success but boy, it restarted downloading 8 times before it completed… ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 23, 2023, 4:29pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/4 "2023-09-23T16:29:19Z")
My apologies for the trouble on behalf of the team. I tried the dotcom site, and got the .exe on the first try… ---
**Author:** ![CuChullain](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@CuChullain](https://forum.fxsound.com/u/CuChullain)\ **Post date:** [September 23, 2023, 4:31pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/5 "2023-09-23T16:31:20Z")
Hmmmm 🤨 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 23, 2023, 4:38pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/6 "2023-09-23T16:38:28Z")
> [@CuChullain](#): > > I tried again a few minutes ago with success I hope everything is okay now, but if you encounter more difficulties, just post back here and let me know, and I’ll do my best to help. ---
**Author:** ![CuChullain](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@CuChullain](https://forum.fxsound.com/u/CuChullain)\ **Post date:** [September 23, 2023, 4:52pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/7 "2023-09-23T16:52:02Z")
Everythings ok now and thanks for the quick replies… 👍 ---
**Author:** ![CuChullain](https://avatars.discourse-cdn.com/v4/letter/c/6bbea6/32.png) [@CuChullain](https://forum.fxsound.com/u/CuChullain)\ **Post date:** [March 3, 2024, 1:07pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/8 "2024-03-03T13:07:54Z")
I’m afraid it’s happening again. I’m trying to download v1.1.20.0 but it keeps repeating the download leading to a failure. I tried 3 times last night and again this afternoon with the same result. Any help would be appreciated, please. Thanks ![DSC_0023](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/5/54a05a3b50c32a9fd10d261c42d13b9102d4b952.jpeg) I also tried Firefox just now and the pic is from that attempt as Chrome doesn’t tell you it failed, it just stops downloading after a few attempts ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 3, 2024, 3:11pm UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/9 "2024-03-03T15:11:18Z")
Hi @CuChullain, Again, downloading from the main page is working just fine on my end. You could try: - Downloading from the [Download page](https://www.fxsound.com/download); - Downloading from the [Changelog page](https://www.fxsound.com/changelog); - Downloading from the [Microsoft Store](https://apps.microsoft.com/store/detail/fxsound/XP8JK4TBQ03LZ4). Let me know if this helps. ---
**Author:** ![Dolmatov](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@Dolmatov](https://forum.fxsound.com/u/Dolmatov)\ **Post date:** [March 4, 2024, 12:42am UTC](https://forum.fxsound.com/t/latest-update-continuously-restarts-during-download/2306/10 "2024-03-04T00:42:17Z")
Sometimes the availability of downloading depends on various reasons: geolocation (site-to-you distance), Internet speed and stability, and the like. If the browser does not download, then check the download with an alternative program, a download manager (Free Download Manager, Download Master, aria2c, wget). “Microsoft Store” or winget (command `winget install fxsound` in modern Windows) can also be considered an alternative program. Therefore, if you want to check the reason for the inability to download, then start with ping and tracing to the [download.fxsound.com](http://download.fxsound.com) and [drive.fxsound.com](http://drive.fxsound.com) domains. It is possible that your provider cannot transmit information via the optimal route. Usually because it’s cheaper and he can always refer to third party problems. In particular, with a good Internet connection, my connection to the site (server) causes the connection to time out before attempting to start downloading. The connection is through the global intermediate provider Akamai and twelve99, where communication times exceed 1000 ms on some of their servers. For comparison, communication with Google and Cloudflare is 40 and 60 ms, Facebook 85ms. Communication with them goes through other geographical and communication locations.