# Issue with playback settings \[OOPS ERROR\] **URL:** \ **Category:** Get Help\ **Tags:** verified-bug\ **Created:** [March 15, 2022, 9:20pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485 "2022-03-15T21:20:46Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ChimaeraJLJ](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChimaeraJLJ](https://forum.fxsound.com/u/ChimaeraJLJ)\ **Post date:** [March 15, 2022, 9:20pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/1 "2022-03-15T21:20:46Z")
Hi, I have installed the newest version of FxSound successfully. However, the application cannot open due to issue with my system’s playback settings. I followed the steps offered on the FxSound official web page ([Installation Troubleshooting - FxSound Learning Center](https://www.fxsound.com/learning-center/installation-troubleshooting)), but to no avail, because I cannot find the FxSound device at all in the settings. Uninstall and reinstall does not work, either. Does any one know how to fix this issue? ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 16, 2022, 3:37pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/2 "2022-03-16T15:37:32Z")
Hi ChimaeraJLJ, Welcome to the forum. Does this describe your problem? > [@Fx sound don't show in sound setting](https://forum.fxsound.com/t/fx-sound-dont-show-in-sound-setting/324): > > i have install the new version of fx sound but its not showing in the sound setting i try reinstall in many time but still have the same problem anyone can help me with this ??? ---
**Author:** ![ChimaeraJLJ](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChimaeraJLJ](https://forum.fxsound.com/u/ChimaeraJLJ)\ **Post date:** [March 16, 2022, 5:28pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/3 "2022-03-16T17:28:37Z")
Hi, doolhoofd, Yes, that describes my problem. In fact, I had already looked at that post before you informed me. I have still not found the solution to the problem yet. Nevertheless, I have now uninstalled the new version of FxSound and installed the FxSound Enhancer, and the sound driver has been successfully installed. I believe that the problem is a bug in the new version. Sincerely. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 16, 2022, 8:08pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/4 "2022-03-16T20:08:10Z")
Yes, regret to inform you there is no known fix at the present time. The team will need to look into this. Thank you for your feedback, and sorry for the trouble. ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [March 26, 2022, 5:28pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/5 "2022-03-26T17:28:46Z")
@bvijay could you offer some troubleshooting steps if you can think of any? ---
**Author:** ![ChimaeraJLJ](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChimaeraJLJ](https://forum.fxsound.com/u/ChimaeraJLJ)\ **Post date:** [April 2, 2022, 11:46pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/6 "2022-04-02T23:46:28Z")
Hi, Today, I downloaded and installed the FxSound 1.1.15.0 successfully. It works. I am not sure why. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [April 3, 2022, 9:31am UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/7 "2022-04-03T09:31:14Z")
Hi @ChimaeraJLJ, Thanks for letting us know. Glad the problem is fixed now. Computers are weird things… ---
**Author:** ![ChimaeraJLJ](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChimaeraJLJ](https://forum.fxsound.com/u/ChimaeraJLJ)\ **Post date:** [April 3, 2022, 6:21pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/8 "2022-04-03T18:21:00Z")
Hi, In fact, this is what I did: I installed FxSound Enhancer first: > **[FxSound Enhancer](https://www.fxsound.com/fxsound-enhancer)** > > You can download FxSound Enhancer (aka FxSound Premium) here. Or upgrade to the new and improved free version. and then I installed the new FxSound - the installation uninstalled the FxSound Enhancer, however. Finally, I installed FxSound Enhancer again. Now, there are two FxSound drivers (sound devices) in my sound settings: FxSound Speakers (FxSound Audio Enhancer) and DFX Speakers (DFX Audio Enhancer). And, now, both the FxSound Enhancer and the new version are installed and can be run simultaneously on my system, but are installed into different folders: The former in the C:\Program Files (x86)\DFX folder, and the latter in the C:\Program Files\FxSound LLC folder. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [April 3, 2022, 6:39pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/9 "2022-04-03T18:39:45Z")
If it works, I’d say: Well done. 🙂 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [April 4, 2022, 2:26pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/10 "2022-04-04T14:26:28Z")
@ChimaeraJLJ: Please also check this thread to see if it matches your issue: > [@Oops there's an issue with your playback device settings \[OOPS ERROR\]](https://forum.fxsound.com/t/oops-theres-an-issue-with-your-playback-device-settings-issue/553): > > I have this issue the moment Fxsound installed which is written in the title i did as it is said in the website to troubleshoot it but no device was disabled please help [image] ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [July 8, 2022, 8:16pm UTC](https://forum.fxsound.com/t/issue-with-playback-settings-oops-error/485/11 "2022-07-08T20:16:55Z")