# Installation Error **URL:** \ **Category:** Get Help\ **Created:** [March 30, 2023, 7:19pm UTC](https://forum.fxsound.com/t/installation-error/1788 "2023-03-30T19:19:38Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Ruth\_Millican](https://avatars.discourse-cdn.com/v4/letter/r/dfb087/32.png) [@Ruth\_Millican](https://forum.fxsound.com/u/Ruth_Millican)\ **Post date:** [March 30, 2023, 7:19pm UTC](https://forum.fxsound.com/t/installation-error/1788/1 "2023-03-30T19:19:38Z")
When I try to install FX Sound to my iMac through the Windows Parallel program, I get an error stating, “Oops! There’s an issue with your playback device settings.” I have attempted to follow the instructions from the other posts with this error. FX Sound does not show under Sound in Device Manager. I attempted the command prompt fix; this did not work for me either. The installation troubleshooting recommendations on the website, when I go the sound settings, FX Sound is not showing there either. Any help you can give is greatly appreciated! ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 30, 2023, 8:28pm UTC](https://forum.fxsound.com/t/installation-error/1788/2 "2023-03-30T20:28:59Z")
Hello Ruth, Thank you for providing clear info, ànd for checking the other threads on the topic first. Have you tried this fix yet? > [@\[FIX\] Oops Error: There's an issue with your Playback Device \[OOPS ERROR\]](https://forum.fxsound.com/t/fix-oops-error-theres-an-issue-with-your-playback-device-oops-error/878/1): > > This thread is about OOPS Error: There is an issue with your Playback Device. > > > This fix is for people who don’t have FXsound driver showing up in Device Manager or Sound Settings or anywhere at all. > > Goto Device Manager \> View \> Show Hidden Devices > > Then expand the sound, game and video Controllers tree, to see if Fxsound driver is present. > > If not, this fix is for you. > > 1. Open Device Manager > 2. Click sound, game and video Controllers section > 3. Action tab \> Add Legacy Hardware \> Install the hardware that I manually select from \> Show All Devices \> Have Disk > 4. Browse to Fxsound installation directory > C:/Program Files/ Fxsound/drivers/Win 10/ x64(see note below)/ and select the inf file > > x64 - 64-bit systems > x86 - 32-bit systems > > 1. Then complete the setup and Restart Fxsound application > 2. Voila! the error is gone and Fxsound should work perfectly > > Have a great day 🙂 ---
**Author:** ![Dolmatov](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@Dolmatov](https://forum.fxsound.com/u/Dolmatov)\ **Post date:** [March 30, 2023, 8:31pm UTC](https://forum.fxsound.com/t/installation-error/1788/3 "2023-03-30T20:31:09Z")
It looks like the drivers are not installed. > [@Ruth\_Millican](#): > > Windows Parallel I have not tried this installation option, so let’s start with the basic questions. What OS version? Windows… Have you used alternative methods to install the driver? The first method is from the software developer, the second method is from Microsoft in Parallels recommendations. 1. From the discussion [Can't install FxSound after downgrading from Win11 to Win10 [OOPS ERROR]](https://forum.fxsound.com/t/cant-install-fxsound-after-downgrading-from-win11-to-win10-oops-error/756/2): > [@Can't install FxSound after downgrading from Win11 to Win10 \[OOPS ERROR\]](https://forum.fxsound.com/t/cant-install-fxsound-after-downgrading-from-win11-to-win10-oops-error/756/2): > > Then try installing FxSound Enhancer from admin Command Prompt, > CD %PROGRAMFILES%\FxSound LLC\FxSound\Drivers > ptdevcon64.exe install > (on 32-bit Windows, run ptdevcon32.exe install) 1. [Driver Package Installer (DPInst)](https://kb.parallels.com/en/117150) program? ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 30, 2023, 8:35pm UTC](https://forum.fxsound.com/t/installation-error/1788/4 "2023-03-30T20:35:10Z")
Actually, two tips regarding command prompts were provided [EDIT: Okay, three, apparently!], and it’s recommended to run them with Administrator privileges enabled. The first one: > [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9): > > To confirm if FxSound driver is installed correctly, go to the directory %PROGRAMFILES%\FxSound LLC\FxSound\Apps and run this command from command prompt, > **DfxSetupDrv.exe check** > The output should be **FxSound Audio Enhancer** The second one: > [@Fx sound don't show in sound setting](https://forum.fxsound.com/t/fx-sound-dont-show-in-sound-setting/324/5): > > There were known problems about this with Windows 10 Update (see Method 3). > > **Method 1:** > > Start → Run → mmsys.cpl > Enable ‘Disabled’ items e.g. FXSound > > Method 2: > > Uninstall the sound drivers via the Device Manager (without deletion of drivers files). Windows will redetect the sound drivers and enable the missing devices… > > **Method 3:** > > Run the command prompt as Administrator: > > > net localgroup Administrators /add networkservice > > net localgroup Administrators /add localservice > > exit > > Reboot ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 30, 2023, 8:39pm UTC](https://forum.fxsound.com/t/installation-error/1788/5 "2023-03-30T20:39:13Z")
@bvijay: Hello Vijay; We have another user, @Ruth_Millican, with a persistent Oops Error, who could really use your help… ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [April 3, 2023, 3:28pm UTC](https://forum.fxsound.com/t/installation-error/1788/6 "2023-04-03T15:28:52Z")
Hi @Ruth_Millican, This was Vijay’s reply to my PM containing a link to your thread: > [@bvijay](#): > > FxSound installation on macOS through virtualization is something we have never tested. > Also, if the mac is running on M1/M2 chips it is very unlikely that FxSound would work because the FxSound Audio Enhancer driver is build for Intel CPUs. ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [April 3, 2023, 3:34pm UTC](https://forum.fxsound.com/t/installation-error/1788/7 "2023-04-03T15:34:12Z")
Hi @Ruth_Millican The FxSound Audio Enhancer drivers are written for Intel 32-bit/64-bit CPUs. Can you please confirm if your macOS is running on Intel CPU or Apple M1/M2 CPU? ---
**Author:** ![Ruth\_Millican](https://avatars.discourse-cdn.com/v4/letter/r/dfb087/32.png) [@Ruth\_Millican](https://forum.fxsound.com/u/Ruth_Millican)\ **Post date:** [April 3, 2023, 5:30pm UTC](https://forum.fxsound.com/t/installation-error/1788/8 "2023-04-03T17:30:57Z")
I am running a windows parallel program to access windows software. My computer is an apple M1. ---
**Author:** ![Dolmatov](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@Dolmatov](https://forum.fxsound.com/u/Dolmatov)\ **Post date:** [April 3, 2023, 5:55pm UTC](https://forum.fxsound.com/t/installation-error/1788/9 "2023-04-03T17:55:28Z")
@Ruth_Millican What about the other part about how the app works? Were you able to install the drivers? ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [April 4, 2023, 5:38am UTC](https://forum.fxsound.com/t/installation-error/1788/10 "2023-04-04T05:38:10Z")
@Ruth_Millican can you please the log file %SystemRoot%\inf\setupapi.dev.log It will help us diagnose why the driver installation failed