# I can't pull up the eq at all but it shows in settings

**URL:** <https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540>\
**Category:** Get Help\
**Created:** [December 20, 2022, 5:46pm UTC](https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540 "2022-12-20T17:46:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lorimand](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/lorimand/32/797_2.png) [@lorimand](https://forum.fxsound.com/u/lorimand)\
**Post date:** [December 20, 2022, 5:46pm UTC](https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540/1 "2022-12-20T17:46:05Z")

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Hi. New Acer laptop with Windows 11 Home. I installed last night and had the full equalizer, was able to save, etc. Now I can’t pull it up no matter what I do. It does show under sound settings and it still plays with the same preset I saved, but I can’t access the equalizer anymore.

Any suggestions?

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [December 20, 2022, 6:27pm UTC](https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540/2 "2022-12-20T18:27:43Z")

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Hi Lori,  
Can you see the FxSound logo in the notification area (bottom right of your screen), and have you tried right-clicking it?  
Have you tried launching FxSound from your Programs folder (and, additionally, as Administrator)?  
Have you tried uninstalling and reinstalling?  
I would advise to create a shortcut on your Task Bar, for easy access.  
Sorry for the trouble, there are still some weird bugs that need to be ironed out.

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**Author:** ![lorimand](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/lorimand/32/797_2.png) [@lorimand](https://forum.fxsound.com/u/lorimand)\
**Post date:** [December 27, 2022, 8:16pm UTC](https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540/3 "2022-12-27T20:16:53Z")

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Thank you for your reply. All is well. And I love FxSound. Do you have a way to donate to the creator/developer to help him keep this going? I would like to help if possible. Thanks for a great FREE option to sending back a new laptop with less-than-adequate sound, now fixed by FXS.

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [December 27, 2022, 8:28pm UTC](https://forum.fxsound.com/t/i-cant-pull-up-the-eq-at-all-but-it-shows-in-settings/1540/4 "2022-12-27T20:28:05Z")

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Great - sure!  
Just click the “Donate” button on [fxsound.com](http://fxsound.com).  
Many thanks on behalf of @james & @bvijay. 💗