# Help me please

**URL:** <https://forum.fxsound.com/t/help-me-please/5042>\
**Category:** Get Help\
**Created:** [March 2, 2025, 11:33am UTC](https://forum.fxsound.com/t/help-me-please/5042 "2025-03-02T11:33:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Patz2507az](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/patz2507az/32/2447_2.png) [@Patz2507az](https://forum.fxsound.com/u/Patz2507az)\
**Post date:** [March 2, 2025, 11:33am UTC](https://forum.fxsound.com/t/help-me-please/5042/1 "2025-03-02T11:33:39Z")

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Guys my fx sound has an issue and I don’t know what is it. When I open the app It said :“there is an issue with your playback device settings”. I checked the output off my pc and It didn’t appear. Please someone help me

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**Author:** ![myminpins](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/myminpins/32/2216_2.png) [@myminpins](https://forum.fxsound.com/u/myminpins)\
**Post date:** [March 7, 2025, 1:10pm UTC](https://forum.fxsound.com/t/help-me-please/5042/2 "2025-03-07T13:10:34Z")

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That usually means your default device is disabled. Go into Control Panel and Sound settings and enable all the devices there one by one and you’ll see which one needs to be enabled in order for FX Sound to even open. I had that same issue. It needed my speakers enabled even though I never use them and use headphones. I enabled the speakers, set the headset to default and it was fine from then on in. Good luck!!

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**Author:** ![Patz2507az](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/patz2507az/32/2447_2.png) [@Patz2507az](https://forum.fxsound.com/u/Patz2507az)\
**Post date:** [April 13, 2025, 1:44pm UTC](https://forum.fxsound.com/t/help-me-please/5042/3 "2025-04-13T13:44:45Z")

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I did and still :((

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**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\
**Post date:** [April 14, 2025, 6:39pm UTC](https://forum.fxsound.com/t/help-me-please/5042/4 "2025-04-14T18:39:35Z")

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Can you try uninstalling and reinstalling the latest version if you haven’t already? [Download FxSound - Boost Your Sound On Windows](http://www.fxsound.com/download)

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**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\
**Post date:** [April 15, 2025, 5:53pm UTC](https://forum.fxsound.com/t/help-me-please/5042/5 "2025-04-15T17:53:15Z")

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Is the Fxsound Audio Enhancer device installed and available in device manager,

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/f/f1849e3e85c7b23a365a281062145e4e931f403d.png)  
If you see any error in the device, please share the file C:\Windows\INF\setupapi.dev.log