# Headphones sound input disappears on Laptop

**URL:** <https://forum.fxsound.com/t/headphones-sound-input-disappears-on-laptop/1962>\
**Category:** Get Help\
**Created:** [June 3, 2023, 5:05am UTC](https://forum.fxsound.com/t/headphones-sound-input-disappears-on-laptop/1962 "2023-06-03T05:05:01Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [June 3, 2023, 12:40pm UTC](https://forum.fxsound.com/t/headphones-sound-input-disappears-on-laptop/1962/2 "2023-06-03T12:40:48Z")

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Good afternoon Kevin,  
Apologies for the trouble.  
Let me start with some questions:

- Where is the headphones output disappearing? Does it disappear in your Windows Sound Settings? Or only in FxSound?
- Have you already tried right-clicking in the Windows Sound Menu to show hidden and disabled sound devices?

Next, this is my basic list of settings I usually recommend checking:

- In the Help section of FxSound’s Settings menu, check to make sure you have the latest version installed (v1.1.17.0) available from [fxsound.com](http://fxsound.com/) or the [Microsoft Store](https://apps.microsoft.com/store/detail/fxsound/XP8JK4TBQ03LZ4);
- In the General section of FxSound’s Settings menu, try unchecking the box for automatic switching and see if this improves the situation;
- Make sure your computer has received the latest updates;
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your devices match at the same setting, with “24 bit 48000 Hz” being the maximum;
- In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
- If this doesn’t improve anything, try setting FxSound as the Default Communications Device;
- In Windows Sound Settings, disable Exclusive Mode for all devices, Playback ànd Recording;
- In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
- In Windows Sound Settings, disable Hardware Acceleration;
- In Windows Sound Settings, disable all devices you don’t need, including the hidden ones;
- Try downloading the program from a different source and installing that version instead;
- If all else fails, try uninstalling with [specialized full uninstaller software](https://www.techradar.com/best/best-free-software-uninstallers).

Another general piece of advice by @vincent I always add:

> [@FxSound lowering bg apps volume](https://forum.fxsound.com/t/fxsound-lowering-bg-apps-volume/799/24):
>
> I would also recommend downloading specific software for your headset if there’s any applications on the company website. For example. I just recently got a new phillips headset and downloaded the software for it and with some tweaking I haven’t had my issue come back since then. good luck

Also, one of our forum regulars posted this advice:

> [@Sometimes, you don't listen (a draft)](https://forum.fxsound.com/t/sometimes-you-dont-listen-a-draft/1297/1):
>
> Behavior: Known Good Output Device not listed  
> Example:  
> Power on USB DAC or bluetooth headphone = No change in listed output devices  
> When necessary - To refresh the device list, change output device in a different app

**I hope one of these tips solves your issue.**  
**If so, please let me know.**  
**If not, please also let me know, so we can take further steps.**

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