# FxSound won't launch / Crash upon run **URL:** \ **Category:** Get Help\ **Created:** [August 1, 2023, 2:18pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122 "2023-08-01T14:18:54Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![NoLefs](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/nolefs/32/1212_2.png) [@NoLefs](https://forum.fxsound.com/u/NoLefs)\ **Post date:** [August 1, 2023, 2:18pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/1 "2023-08-01T14:18:54Z")
I am using Windows 11 Basically I’ve been using the application for a while, but today randomly it decided to crash and upon reinstalling the application multiple times won’t help and I even tried using the full uninstall application like BCUninstaller. But that did not help me, it did find a lot of leftover files and even after deleting them and restarting the pc and trying to install again the FxSound application won’t help. It installs successfully but running the application itself will result in a crash after 2 seconds of being idle, %appdata% logs are empty pretty much are like this: * * * FxSound logs Log started: 1 Aug 2023 5:02:29pm v1.1.19.0 Windows 10 x64 * * * FxSound logs Log started: 1 Aug 2023 5:02:37pm v1.1.19.0 Windows 10 x64 * * * FxSound logs Log started: 1 Aug 2023 5:05:14pm v1.1.19.0 Windows 10 x64 And the C:\ProgramData\Microsoft\Windows\WER\ReportArchive logs show Version=1 EventType=APPCRASH EventTime=133353723151868007 ReportType=2 Consent=1 UploadTime=133353723154017588 ReportStatus=268435456 ReportIdentifier=eaa59b4c-e48a-47ed-92e8-6ee5c68fe85c IntegratorReportIdentifier=3cc32fff-6377-4158-9fa4-2e66d7d84f36 Wow64Host=34404 NsAppName=FxSound.exe AppSessionGuid=00002e0c-0001-0017-d330-cf3181c4d901 TargetAppId=W:000023fabd83001db5fae68a990048168ad400000904!0000cef8dbffb60e6032ebad4c60de291a581aa9dc12!FxSound.exe TargetAppVer=2023//07//12:17:40:31!45edd5!FxSound.exe BootId=4294967295 TargetAsId=711 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=d3f6e8fcc6c22df07cd46f8e8592a106 Response.BucketTable=4 Response.LegacyBucketId=2077407986041659654 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=FxSound.exe Sig[1].Name=Application Version Sig[1].Value=1.1.19.0 Sig[2].Name=Application Timestamp Sig[2].Value=64aee58f Sig[3].Name=Fault Module Name Sig[3].Value=FxSound.exe Sig[4].Name=Fault Module Version Sig[4].Value=1.1.19.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=64aee58f Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=00000000000b8863 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.22621.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=8192 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=9288 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=928851e9b23d3994eae545279eca2012 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=7aab DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=7aab0d74b91d4299935633a564fa577b UI[2]=C:\Program Files\FxSound LLC\FxSound\FxSound.exe LoadedModule[0]=C:\Program Files\FxSound LLC\FxSound\FxSound.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[5]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[7]=C:\WINDOWS\System32\USER32.dll LoadedModule[8]=C:\WINDOWS\System32\win32u.dll LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[11]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[12]=C:\WINDOWS\System32\msvcp\_win.dll LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[14]=C:\WINDOWS\System32\COMDLG32.dll LoadedModule[15]=C:\WINDOWS\System32\combase.dll LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[17]=C:\WINDOWS\System32\shcore.dll LoadedModule[18]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[19]=C:\WINDOWS\System32\SHELL32.dll LoadedModule[20]=C:\WINDOWS\WinSxS\amd64\_microsoft.windows.common-controls\_6595b64144ccf1df\_6.0.22621.1635\_none\_270f70857386168e\COMCTL32.dll LoadedModule[21]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[22]=C:\WINDOWS\System32\sechost.dll LoadedModule[23]=C:\WINDOWS\System32\ole32.dll LoadedModule[24]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[25]=C:\WINDOWS\System32\WS2\_32.dll LoadedModule[26]=C:\WINDOWS\System32\IMM32.dll LoadedModule[27]=C:\WINDOWS\SYSTEM32\WININET.dll LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[29]=C:\WINDOWS\SYSTEM32\OPENGL32.dll LoadedModule[30]=C:\WINDOWS\SYSTEM32\GLU32.dll LoadedModule[31]=C:\WINDOWS\SYSTEM32\dxcore.dll LoadedModule[32]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[33]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[34]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[35]=C:\WINDOWS\System32\MSCTF.dll LoadedModule[36]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[37]=C:\WINDOWS\SYSTEM32\wintypes.dll LoadedModule[38]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINSTA.dll LoadedModule[40]=C:\WINDOWS\System32\clbcatq.dll LoadedModule[41]=C:\Windows\System32\twinapi.appcore.dll LoadedModule[42]=C:\WINDOWS\system32\dataexchange.dll LoadedModule[43]=C:\WINDOWS\SYSTEM32\mscms.dll LoadedModule[44]=C:\WINDOWS\System32\MMDevApi.dll LoadedModule[45]=C:\WINDOWS\System32\DEVOBJ.dll LoadedModule[46]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll LoadedModule[47]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL LoadedModule[48]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=22621 OsInfo[3].Key=ubr OsInfo[3].Value=1992 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=70 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=222253389 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.1.22621.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=65345 OsInfo[19].Key=svolsz OsInfo[19].Value=930 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=220506 OsInfo[22].Key=bldtm OsInfo[22].Value=1250 OsInfo[23].Key=bldbrch OsInfo[23].Value=ni\_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.22621.1992.amd64fre.ni\_release.220506-1250 OsInfo[30].Key=buildflightid OsInfo[30].Value=02036758-272b-492a-9122-72aed8ae8a17 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=ME:25762F0,ME:27B9BC4,MD:28279A6 OsInfo[34].Key=fconid OsInfo[34].Value=19194292,0,2,0;25704915,1,2,0;27075521,1,2,1;35681102,0,1,0;36803287,0,2,1;36803295,0,2,1;37482934,1,2,1;39263329,1,2,0;39281392,0,2,1;40025975,0,1,0;40616880,0,1,0;40883769,0,1,0;40981503,0,1,0;41137130,0,1,0;41342175,0,1,1;41655236,0,2,1;42105254,0,1,1;43365741,0,1,1;43844371,0,1,0;44521793,0,1,1 OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 OsInfo[38].Key=servicinginprogress OsInfo[38].Value=0 OsInfo[39].Key=featureupdatependingreboot OsInfo[39].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=FxSound AppPath=C:\Program Files\FxSound LLC\FxSound\FxSound.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=B8F894FE16A3D71065ABBDA62779A4E4 MetadataHash=-148279627 but other than that I haven’t found anymore logs about the crash. Please do help me as I really like the application. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [August 1, 2023, 2:29pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/2 "2023-08-01T14:29:04Z")
Hi, [This](https://forum.fxsound.com/t/sound-level-difference/2116/2) is my standard first-aid kit list. Let me ask FxSound’s lead audio engineer for help… @bvijay Hi Vijay, User’s FxSound keeps crashing, could you please assist? Thank you. ---
**Author:** ![raddy](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@raddy](https://forum.fxsound.com/u/raddy)\ **Post date:** [August 1, 2023, 2:46pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/3 "2023-08-01T14:46:17Z")
> [@NoLefs](#): > > but other than that I haven’t found anymore logs about the crash. Look into %LOCALAPPDATA%\CrashDumps for \*.dmp files (for example - FxSound.exe.11692.dmp) ---
**Author:** ![NoLefs](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/nolefs/32/1212_2.png) [@NoLefs](https://forum.fxsound.com/u/NoLefs)\ **Post date:** [August 1, 2023, 4:46pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/4 "2023-08-01T16:46:13Z")
> [@raddy](#): > > %LOCALAPPDATA%\CrashDumps ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/3/355ceb619ce17e2dba74438d8e446cbac525b644.png) Found those in there, should I delete them or? ---
**Author:** ![NoLefs](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/nolefs/32/1212_2.png) [@NoLefs](https://forum.fxsound.com/u/NoLefs)\ **Post date:** [August 1, 2023, 4:47pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/5 "2023-08-01T16:47:07Z")
I have literally tried everything on that list, at least what I could do. For example driver uninstalling and reinstalling, using full uninstaller software, etc… ---
**Author:** ![raddy](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@raddy](https://forum.fxsound.com/u/raddy)\ **Post date:** [August 1, 2023, 5:13pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/6 "2023-08-01T17:13:50Z")
> [@NoLefs](#): > > Found those in there, should I delete them or? Add fxsound\*.dmp files to archive, upload it to file sharing service and post link here. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [August 1, 2023, 6:31pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/7 "2023-08-01T18:31:56Z")
Many thanks for your spontaneous assistance, @raddy. Welcome to the forum! ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [August 1, 2023, 6:37pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/8 "2023-08-01T18:37:17Z")
While I do play the role of a first line of defence on this forum, I should probably tell you honestly that my technical knowledge is quite limited. For example, I will certainly not be able to make sense of your crash logs. ---
**Author:** ![NoLefs](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/nolefs/32/1212_2.png) [@NoLefs](https://forum.fxsound.com/u/NoLefs)\ **Post date:** [August 1, 2023, 7:16pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/9 "2023-08-01T19:16:10Z")
> **[CrashDumps](https://www.mediafire.com/file/1fh4zlmnfdbkxln/CrashDumps.zip/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. ---
**Author:** ![raddy](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@raddy](https://forum.fxsound.com/u/raddy)\ **Post date:** [August 1, 2023, 10:53pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/10 "2023-08-01T22:53:39Z")
Ok, wait developer’s - can’t solve this, always same code - 0xWINHTTP - GetUrlPageData2. ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [August 3, 2023, 4:46am UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/11 "2023-08-03T04:46:42Z")
Thanks @raddy for your help to get the crash dumps. Thanks @NoLefs for sharing the crash dumps. I am able to debug the crash. The crash indicates a condition where the selected playback device is not present. I need some additional information to root cause the issue and fix it. Can you please share the output of this command in Windows PowerShell “ **Get-CimInstance Win32\_SoundDevice | Select-Object DeviceID, Name** ”. And also share the file %APPDATA%\FxSound\FxSound.settings In the interim, to get the application launch, you can try deleting the file %APPDATA%\FxSound\FxSound.settings. The application will launch with default settings and use the first audio playback device as the default device. ---
**Author:** ![NoLefs](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/nolefs/32/1212_2.png) [@NoLefs](https://forum.fxsound.com/u/NoLefs)\ **Post date:** [August 3, 2023, 12:10pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/12 "2023-08-03T12:10:44Z")
PS C:\WINDOWS\system32\> Get-CimInstance Win32\_SoundDevice | Select-Object DeviceID, Name DeviceID Name * * * HDAUDIO\FUNC\_01&VEN\_10DE&DEV\_0093&SUBSYS\_14623755&REV\_1001\5&3521CA77&0&0001 NVIDIA High Definition Audio ROOT\STEAMSTREAMINGMICROPHONE\0000 Steam Streaming Microphone USB\VID\_145F&PID\_0254&MI\_00\6&BE3D9F2&0&0000 USB Audio Device ROOT\STEAMSTREAMINGSPEAKERS\0000 Steam Streaming Speakers ROOT\UNNAMED\_DEVICE\0000 NVIDIA Virtual Audio Device (Wave Exten… HDAUDIO\FUNC\_01&VEN\_10EC&DEV\_0897&SUBSYS\_10438814&REV\_1004\4&E778799&0&0001 High Definition Audio Device ROOT\MEDIA\0001 I did not have FxSound installed as it did not work and when I tried installing it again to generate the settings file, it just randomly started working. ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/d/dbb96542302748781412e95f966f43e3e3d04b11.png) So I guess there’s a bug but the condition to make the bug do something went away in my case? (Current settings file) \ ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [August 3, 2023, 12:42pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/13 "2023-08-03T12:42:56Z")
Hi @NoLefs We are glad to hear that you are able get FxSound working. If you encounter the crash again, we can analyse it through the application settings and the playback device list in your PC. ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [August 3, 2023, 1:09pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/14 "2023-08-03T13:09:51Z")
Also, run the following script in powershell if you encounter a crash again. For all audio endpoint devices, it lists the device name displayed and the device GUID which we use to refer to the device in the application. ```auto Get-CimInstance Win32_PnPEntity | Where-Object { $_.ClassGuid -eq '{c166523c-fe0c-4a94-a586-f1a80cfbbf3e}' } | ForEach-Object { $deviceName = $_.Name $deviceGUID = $_.PNPDeviceID -match '({.*})' | ForEach-Object { $matches[1] } [PSCustomObject]@{ Name = $deviceName PKEY_AudioEndpoint_GUID = $deviceGUID } } ``` ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [August 3, 2023, 2:37pm UTC](https://forum.fxsound.com/t/fxsound-wont-launch-crash-upon-run/2122/15 "2023-08-03T14:37:13Z")
Glad to hear that. 👍 All it needed was a little love! 💗 😄