# FxSound Not Detecting Headset

**URL:** <https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254>\
**Category:** Get Help\
**Created:** [September 4, 2023, 7:01am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254 "2023-09-04T07:01:41Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Antman](https://avatars.discourse-cdn.com/v4/letter/a/eb8c5e/32.png) [@Antman](https://forum.fxsound.com/u/Antman)\
**Post date:** [September 6, 2023, 2:41pm UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/5 "2023-09-06T14:41:52Z")

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Here, we are not making the distinction between 1. USB device not recognized 2. DFX not polling /not reading recognized devices

I would rule out/in a working USB port first. The following assumes a good port.

Does the windows volume mixer see the BT device? If yes, enable sound by cycling BT on/off.

If No, report.

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