# FxSound Not Detecting Headset **URL:** \ **Category:** Get Help\ **Created:** [September 4, 2023, 7:01am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254 "2023-09-04T07:01:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![zamman91](https://avatars.discourse-cdn.com/v4/letter/z/779978/32.png) [@zamman91](https://forum.fxsound.com/u/zamman91)\ **Post date:** [September 4, 2023, 7:01am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/1 "2023-09-04T07:01:41Z")
App isn’t automatically swapping to my Steelseries Arctis 7 headset when I plug it in. If I go into Windows Sound Settings and make a change while the headset is plugged in, it will detect and swap, but it I will have to do it manually each time. Headset will not show in the “Playback Device Select” menu unless I make a change in the Windows sound settings. I’ve reinstalled the app several times, but no luck. Any help would be appreciated. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 4, 2023, 10:38am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/2 "2023-09-04T10:38:50Z")
Good afternoon, Apologies for the trouble on behalf of the team. [This](https://forum.fxsound.com/t/sound-level-difference/2116/2) is a quick link to my standard troubleshooting list. At the risk of stating the obvious (since you’ve most likely already tried this), the first and most logical thing to do would be to enable automatic switching: ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/d8431ecf4b3eb2352a5fe14cd656e350c3c46c76.png) One of our most helpful forum regulars posted this advice: > [@Sometimes, you don't listen (a draft)](https://forum.fxsound.com/t/sometimes-you-dont-listen-a-draft/1297): > > Behavior: Known Good Output Device not listed Example: Power on USB DAC or bluetooth headphone = No change in listed output devices In Windows 11, DFX behaves as if it recvs the hardware definitions from Windows and only asks once. Once per what? So, I use irzyxa’s Volume² [systray shown] to right click and directly select output device. This switches the output AND refreshes DFX output device list. Once per what engaged but not identified. It is reasonable to conclude that others use D… Also, since you probably already have an account, SteelSeries Sonar was recently recommended as a viable alternative to FxSound: > [@Inability to get Fx Sound to function](https://forum.fxsound.com/t/inability-to-get-fx-sound-to-function/2220/3): > > - [SteelSeries Sonar](https://steelseries.com/gg/sonar) is better than any paid software. It’s free but needs an account to work. @bvijay: Hi Vijay, User @zamman91 is having trouble with FxSound. SteelSeries headset is not detected, and switching is problematic. Could you please assist? Thank you. ---
**Author:** ![zamman91](https://avatars.discourse-cdn.com/v4/letter/z/779978/32.png) [@zamman91](https://forum.fxsound.com/u/zamman91)\ **Post date:** [September 4, 2023, 2:19pm UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/3 "2023-09-04T14:19:19Z")
Good morning, I did enable automatic switching, the problem is the headset isn’t being detected when I plug it in. I do switch between speakers and the headset frequently and when I remove the dongle from the computer and then replace it, FxSound just doesn’t detect the headset without some manipulation in Windows settings. I also did go down through the troubleshooting list prior to making the post and unfortunately no luck. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [September 4, 2023, 3:23pm UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/4 "2023-09-04T15:23:22Z")
I’ve tagged and messaged the lead audio engineer, I hope he’ll get back to you soon. In the meanwhile, I know it’s a long shot, but here are some more tips: > [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/18): > > It is possible that the USB device is powered off during system standby. Can you please check in device manager if [your device] has any power management tab in its property pages and if any option is selected to turn off the device to save power. > I have given the USB Root Hub property pages in my system for an example. > You can also check the power management settings on the USB root hub and USB controllers on your PC. The settings might affect the USB device connected to the port of that controller. > > ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/4/4563727db98bcc13d0e53f7a6e75409e1392dd8b.png) > [@One of my two output devices has no sound until plugging it out and back in](https://forum.fxsound.com/t/one-of-my-two-output-devices-has-no-sound-until-plugging-it-out-and-back-in/2016/21): > > Be advised = > > [https://support.microsoft.com/en-us/topic/usb-devices-may-stop-functioning-correctly-when-multiple-devices-connected-to-the-same-usb-hub-go-into-selective-suspend-99b5ae85-69cb-4f94-adce-5698ba44804f](https://support.microsoft.com/en-us/topic/usb-devices-may-stop-functioning-correctly-when-multiple-devices-connected-to-the-same-usb-hub-go-into-selective-suspend-99b5ae85-69cb-4f94-adce-5698ba44804f) ---
**Author:** ![Antman](https://avatars.discourse-cdn.com/v4/letter/a/eb8c5e/32.png) [@Antman](https://forum.fxsound.com/u/Antman)\ **Post date:** [September 6, 2023, 2:41pm UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/5 "2023-09-06T14:41:52Z")
Here, we are not making the distinction between 1. USB device not recognized 2. DFX not polling /not reading recognized devices I would rule out/in a working USB port first. The following assumes a good port. Does the windows volume mixer see the BT device? If yes, enable sound by cycling BT on/off. If No, report. ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [September 11, 2023, 1:13am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/6 "2023-09-11T01:13:00Z")
FxSound gets the audio devices detected by OS. We need to troubleshoot that if for any reason your headset is not getting listed even though OS enumerates the device. Can you please run this powershell script which lists the audio devices from Windows, and share the output with us. Get-CimInstance Win32\_PnPEntity | Where-Object { $_.ClassGuid -eq ‘{c166523c-fe0c-4a94-a586-f1a80cfbbf3e}’ } | ForEach-Object { $deviceName = $_.Name $deviceGUID = $\_.PNPDeviceID -match ‘({.\*})’ | ForEach-Object { $matches[1] } [PSCustomObject]@{ Name = $deviceName PKEY\_AudioEndpoint\_GUID = $deviceGUID } } ---
**Author:** ![PCB](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/pcb/32/1438_2.png) [@PCB](https://forum.fxsound.com/u/PCB)\ **Post date:** [December 31, 2023, 2:04am UTC](https://forum.fxsound.com/t/fxsound-not-detecting-headset/2254/7 "2023-12-31T02:04:37Z")
Somehow, this problem resolved itself. I suspect one of the Windows updates, but can’t swear to it.