# FxSound distorts sound with PS4 wireless controller even if disabled

**URL:** <https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813>\
**Category:** Get Help\
**Created:** [April 11, 2023, 7:59pm UTC](https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813 "2023-04-11T19:59:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![billywizard](https://avatars.discourse-cdn.com/v4/letter/b/5e9695/32.png) [@billywizard](https://forum.fxsound.com/u/billywizard)\
**Post date:** [April 11, 2023, 7:59pm UTC](https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813/1 "2023-04-11T19:59:22Z")

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Hi!  
I’m using Windows 10 22H2 64bit. I have a headset with 3,5mm 4-pin jack.  
If I use the headset with a jack splitter to connect it to my PC, FxSound works great.  
However, if I connect the headset to my PS4 wireless controller which is connected to my PC with USB, the sound becomes distorted even without pressing the big red activation button. I have to exit FxSound to correct the audio.  
I have also tried with a second controller and even in my laptop, but nothing changed.  
Could it be that there’s some problem with FxSound when using USB connection?

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [April 11, 2023, 8:33pm UTC](https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813/2 "2023-04-11T20:33:45Z")

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Hello Billy,  
Welcome to the forum.  
As for the wireless controller/USB connection, I honestly have no idea.  
However, I can copy-paste this list of general, simple settings you should probably check first, before we can move on to further troubleshooting (don’t worry, they won’t take up much of your time):

- Make sure you have the latest version installed, v1.1.16.0, from [fxsound.com](http://fxsound.com/);
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your devices match at the setting “24 bit 48000 Hz” (max);
- In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
- In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
- In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
- In Windows Sound Settings, disable Hardware Acceleration;
- In Windows Sound Settings, disable all devices you don’t use, including the hidden ones.

One more tip by @vincent:

> [@FxSound lowering bg apps volume](https://forum.fxsound.com/t/fxsound-lowering-bg-apps-volume/799/24):
>
> I would also recommend downloading specific software for your headset if there’s any applications on the company website. For example. I just recently got a new phillips headset and downloaded the software for it and with some tweaking I haven’t had my issue come back since then. good luck

**Please go through these items first, and post back with your results.  
If the issue persists, we will explore further steps.**

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**Author:** ![billywizard](https://avatars.discourse-cdn.com/v4/letter/b/5e9695/32.png) [@billywizard](https://forum.fxsound.com/u/billywizard)\
**Post date:** [April 12, 2023, 6:55am UTC](https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813/3 "2023-04-12T06:55:56Z")

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Hi again!  
I’ve tried everything you suggested, nothing worked. The only thing I found different was that the maximum setting for the controller was 32000Hz. I laso tried DFX Enhancer and I got the same results. I tried with another USB soundcard ([Goobay 68878 USB 2.0 Sound Card](https://www.amazon.co.uk/Goobay-68878-Sound-Card-Transparent/dp/B0010YYASI)) and it works.

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [April 12, 2023, 5:05pm UTC](https://forum.fxsound.com/t/fxsound-distorts-sound-with-ps4-wireless-controller-even-if-disabled/1813/4 "2023-04-12T17:05:51Z")

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Thank you for running through the steps.  
If you want, I will tag and PM Vijay, FxSound’s lead programmer, to attempt further troubleshooting, since I personally will not be able to remedy this issue.