# FxSound decreasing the sound

**URL:** <https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771>\
**Category:** Get Help\
**Created:** [March 24, 2023, 3:51am UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771 "2023-03-24T03:51:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kimi](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@Kimi](https://forum.fxsound.com/u/Kimi)\
**Post date:** [March 24, 2023, 3:51am UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771/1 "2023-03-24T03:51:43Z")

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My FXSound was working correctly until a few months ago, but for some reason instead of increasing the sound, it decreases the sound to almost inaudible.

I’ve uninstalled the driver and reinstalled it several times, but nothing worked.

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [March 24, 2023, 2:56pm UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771/2 "2023-03-24T14:56:45Z")

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Hi Kimi,  
One of the most tech-savvy users on our forum gave this advice in a thread on the same topic:

> [@Sound barely there hs80 corsair headset](https://forum.fxsound.com/t/sound-barely-there-hs80-corsair-headset/1234/3):
>
> fxsound uses a separate sound device driver, so start by checking your system volume levels (there are several). Make sure you check the volume of the desired device (when fxsound is running) so you don’t confuse it with the volume of another device.  
> In the second step, press the big round on-off button and check the sound with and without processing. You may need to change the selected preset or adjust the parameters.  
> Third, restart the Windows Audio service while the program is running. In rare cases, restarting it fixes a bug with various audio devices. I still do not understand whether this is due to Microsoft errors or to the errors of the driver developers.

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [March 24, 2023, 3:24pm UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771/3 "2023-03-24T15:24:21Z")

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Also, here’s a list of simple general settings to check first:

- Make sure you have the latest version of FxSound installed (v1.1.16.0) from [fxsound.com](http://fxsound.com/);
- Visit the manufacturer’s website and download software specifically made for your headphones and/or speakers;
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your devices match at the setting “24 bit 48000 Hz” (max);
- In Windows Sound Settings, make sure the FxSound device is set as the Default Device;
- In Windows Sound Settings, disable Exclusive Mode for all devices (Playback ànd Recording);
- In Windows Sound Settings, disable all Enhancements including Loudness Equalization for all devices (except for FxSound which doesn’t have this tab);
- In Windows Sound Settings, disable Hardware Acceleration;
- In Windows Sound Settings, disable all devices you don’t use, including the hidden ones.

Please run through these steps first, and report back with your results.  
In all honesty, I must say, there have been a few other users who had the same problem, and no definitive solution has yet been found.

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**Author:** ![Kimi](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@Kimi](https://forum.fxsound.com/u/Kimi)\
**Post date:** [July 30, 2023, 12:36pm UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771/4 "2023-07-30T12:36:34Z")

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I couldn’t resolve the error by normal methods, but it came back when I changed the motherboard and installed the drivers for it.  
I didn’t change any peripherals.

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [July 30, 2023, 1:46pm UTC](https://forum.fxsound.com/t/fxsound-decreasing-the-sound/1771/5 "2023-07-30T13:46:20Z")

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> [@Kimi](#):
>
> but it came back

Wait. Just to clarify: do you mean the error came back, or the normal behavior came back?