# FX Sound doesnt recognize the device

**URL:** <https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610>\
**Category:** Get Help\
**Created:** [January 15, 2023, 3:52pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610 "2023-01-15T15:52:33Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [January 15, 2023, 5:00pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/2 "2023-01-15T17:00:31Z")

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Hi Nguyen,  
Welcome to the forum.  
Here are some things worth trying first:

- Uninstalling and reinstalling (if necessary with specialized complete uninstaller software like IOBit);
- Make sure you have the latest version installed, available from [fxsound.com](http://fxsound.com/);
- Try running FxSound as Administrator;
- In Windows Sound Settings, make sure all your sound devices match at setting “24 bit 48000 Hz” (max);
- In Windows Sound Settings, make sure the FxSound device is set as the **default communication device** ;
- In Windows Sound Settings, it’s recommended to disable all Enhancements for all devices (except FxSound (which doesn’t have this tab));
- In Windows Sound Settings, disable all devices you never use (including the hidden ones);
- Disable Exclusive Mode.

I’m copying Vijay’s post:

> [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9):
>
> If there is any other audio enhancement application running on the PC and if the audio playback device is setup for exclusive mode, then the other application can take control of audio playback and FxSound will not be able output audio to the device.
> 
> To confirm if the FxSound driver is installed correctly, go to the directory  
> %PROGRAMFILES%\FxSound LLC\FxSound\Apps  
> and run this command from command prompt:  
> **DfxSetupDrv.exe check**  
> The output should be: **FxSound Audio Enhancer**  
> Also if the driver is installed, it will show up in Device Manager as follows:
> 
> ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/ad48057e589b5b64d7be0287766db3eb4f40246a.png)

And another tip by Vijay:

> [@Problem with accessing FxSound Enhancer by clicking on its icon](https://forum.fxsound.com/t/problem-with-accessing-fxsound-enhancer-by-clicking-on-its-icon/104/7):
>
> To isolate the issue caused by any setting change, you can try renaming the folder FxSound under %APPDATA%. This will make FxSound to launch in factory default settings.

Please let me know if this helps or not.  
If not, we’ll examine further steps.

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_[View the full topic](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610)._