# FX Sound doesnt recognize the device **URL:** \ **Category:** Get Help\ **Created:** [January 15, 2023, 3:52pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610 "2023-01-15T15:52:33Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 15, 2023, 3:52pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/1 "2023-01-15T15:52:33Z")
The Fx Sound doesnt recognize the device when i plug the jack 3.5 in. Its just happen a few day ago. Can anybody help me with this issue. Thanks a lot. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [January 15, 2023, 5:00pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/2 "2023-01-15T17:00:31Z")
Hi Nguyen, Welcome to the forum. Here are some things worth trying first: - Uninstalling and reinstalling (if necessary with specialized complete uninstaller software like IOBit); - Make sure you have the latest version installed, available from [fxsound.com](http://fxsound.com/); - Try running FxSound as Administrator; - In Windows Sound Settings, make sure all your sound devices match at setting “24 bit 48000 Hz” (max); - In Windows Sound Settings, make sure the FxSound device is set as the **default communication device** ; - In Windows Sound Settings, it’s recommended to disable all Enhancements for all devices (except FxSound (which doesn’t have this tab)); - In Windows Sound Settings, disable all devices you never use (including the hidden ones); - Disable Exclusive Mode. I’m copying Vijay’s post: > [@No sound after installing FxSound](https://forum.fxsound.com/t/no-sound-after-installing-fxsound/1433/9): > > If there is any other audio enhancement application running on the PC and if the audio playback device is setup for exclusive mode, then the other application can take control of audio playback and FxSound will not be able output audio to the device. > > To confirm if the FxSound driver is installed correctly, go to the directory > %PROGRAMFILES%\FxSound LLC\FxSound\Apps > and run this command from command prompt: > **DfxSetupDrv.exe check** > The output should be: **FxSound Audio Enhancer** > Also if the driver is installed, it will show up in Device Manager as follows: > > ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/ad48057e589b5b64d7be0287766db3eb4f40246a.png) And another tip by Vijay: > [@Problem with accessing FxSound Enhancer by clicking on its icon](https://forum.fxsound.com/t/problem-with-accessing-fxsound-enhancer-by-clicking-on-its-icon/104/7): > > To isolate the issue caused by any setting change, you can try renaming the folder FxSound under %APPDATA%. This will make FxSound to launch in factory default settings. Please let me know if this helps or not. If not, we’ll examine further steps. ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 15, 2023, 5:41pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/3 "2023-01-15T17:41:31Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/5e1674753b170d0a5ad254c122ce3458c0d50516.png) i’ve done everything u suggest but unfortunately, it doesnt work as i expect. ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 15, 2023, 5:43pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/5 "2023-01-15T17:43:05Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/94e65295535b00587959386d765b980346ed1d1a.png) ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 15, 2023, 5:47pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/6 "2023-01-15T17:47:46Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/8610b5d229d88a1461140d7c9f95865c36498e18.png) the sound of system works fine but the Chrome doesnt ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [January 15, 2023, 7:37pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/7 "2023-01-15T19:37:21Z")
Try disabling all audio enhancements as well as hardware acceleration for your headphones. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [January 15, 2023, 7:50pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/8 "2023-01-15T19:50:09Z")
> [@nambesteek123](#): > > the sound of system works fine but the Chrome doesnt Please first state the problem again clearly. Which functions are refusing to work:? Do your headphones go unrecognized by FxSound when you plug them in? Or is Chrome not routing its audio through the FxSound processing? Or - both? ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 16, 2023, 2:51am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/9 "2023-01-16T02:51:18Z")
anything but Chrome. i’ve tested with some app and relised it just Chrome that doesnt work bro. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [January 16, 2023, 10:56am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/10 "2023-01-16T10:56:25Z")
OK. @bvijay: FxSound processing not working in Chrome. Can you please assist? Thanks. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [January 16, 2023, 11:06am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/11 "2023-01-16T11:06:53Z")
In the meanwhile, a question: What version of Windows are you running? Since it’s a known fact that some older Realtek drivers are simply out of date. ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 16, 2023, 4:16pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/12 "2023-01-16T16:16:44Z")
My lap run Window 11 Home 22H2 and Realtek is up to date. ---
**Author:** ![Antman](https://avatars.discourse-cdn.com/v4/letter/a/eb8c5e/32.png) [@Antman](https://forum.fxsound.com/u/Antman)\ **Post date:** [January 20, 2023, 11:44pm UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/13 "2023-01-20T23:44:50Z")
The clue is “…just happen a few day ago…” Assume no update or mod to the software. Prove it is not a Chrome setting. See: > **[Try These Fixes When Your Sound is Not Working in Chrome](https://www.alphr.com/fixes-sound-not-working-chrome/)** > > There are few scenarios more annoying than when your sound isn’t working while browsing the internet. You’ve probably experienced this at some point or another, and you’re not alone; it’s a very common issue. Fortunately, it’ ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [January 21, 2023, 6:17am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/14 "2023-01-21T06:17:47Z")
Are you seeing the issue only during audio playback through Chrome or is this is an issue when playing audio through any web browser? ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 21, 2023, 10:05am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/15 "2023-01-21T10:05:54Z")
> [@bvijay](#): > > eeing the issue only during audio playback through Chrome or is this is an issue when playing audio through any web browser? ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/05833d146538d3285063784935179a6202dfab95.png) ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/19dd885fb245aefb8daf45cabd5661ffb6eb0558.jpeg) all the apps and web browsers(Egde,Opera…) can run through but Chrome. @bvijay ---
**Author:** ![nambesteek123](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nambesteek123](https://forum.fxsound.com/u/nambesteek123)\ **Post date:** [January 21, 2023, 10:07am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/16 "2023-01-21T10:07:30Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/1X/7282b09973a8e919163baa43f770cfa30fd1345a.png) (bonus) Extra bonus: i’ve update the Chrome since i saw this problem ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [January 21, 2023, 10:17am UTC](https://forum.fxsound.com/t/fx-sound-doesnt-recognize-the-device/1610/17 "2023-01-21T10:17:55Z")
@nambesteek123 can you please check if there is any chrome setting which chooses a different audio playback device instead of “FxSound Audio Enhancer”. If the applications use the system default playback audio device which is “FxSound Audio Enhancer” then FxSound would work as expected. But if any application is configured to use a different audio playback device then FxSound cannot process the audio.