# FX Sound and Win11 - greyed out areas and quiet **URL:** \ **Category:** Get Help\ **Created:** [November 30, 2024, 7:18pm UTC](https://forum.fxsound.com/t/fx-sound-and-win11-greyed-out-areas-and-quiet/4586 "2024-11-30T19:18:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![myminpins](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/myminpins/32/2216_2.png) [@myminpins](https://forum.fxsound.com/u/myminpins)\ **Post date:** [November 30, 2024, 7:18pm UTC](https://forum.fxsound.com/t/fx-sound-and-win11-greyed-out-areas-and-quiet/4586/1 "2024-11-30T19:18:50Z")
My computer crashed and burned last week so a complete reinstall was required. When it was first done, the sound was loud and lovely. No FX Sound installed yet. After awhile, all other stuff installed and I installed FX Sound and the sound is definitely not as loud as it was (without FX Sound) and WITH FX Sound, all the options are greyed out to choose what I want to use it for, save new preset etc all greyed out. Weird. When I installed it last time (just a month ago – I just found it!!), it worked perfectly and everything was available. Any suggestions? This is Windows 11 Pro, Version 24H2. I’ve run a ton of troubleshooters but cannot seem to figure it out. Help? Thank you! ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [December 2, 2024, 3:54pm UTC](https://forum.fxsound.com/t/fx-sound-and-win11-greyed-out-areas-and-quiet/4586/2 "2024-12-02T15:54:54Z")
That is weird! Sorry about this… Can you please send some screenshots of FxSound in the on and off states? ---
**Author:** ![myminpins](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/myminpins/32/2216_2.png) [@myminpins](https://forum.fxsound.com/u/myminpins)\ **Post date:** [March 7, 2025, 1:06pm UTC](https://forum.fxsound.com/t/fx-sound-and-win11-greyed-out-areas-and-quiet/4586/3 "2025-03-07T13:06:57Z")
Sorry not to have replied. I had to reinstall Windows 10 and, once I did that, it was fine. Thanks! Solved!! ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [March 12, 2025, 7:46pm UTC](https://forum.fxsound.com/t/fx-sound-and-win11-greyed-out-areas-and-quiet/4586/4 "2025-03-12T19:46:46Z")