# FX keeps shuttig down if inactive

**URL:** <https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945>\
**Category:** Get Help\
**Created:** [October 14, 2026, 7:49pm UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945 "2026-10-14T19:49:01Z")\
**Posts on this page:** 9\
**Page:** 2

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**Author:** ![sunnysky](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/sunnysky/32/2774_2.png) [@sunnysky](https://forum.fxsound.com/u/sunnysky)\
**Post date:** [October 19, 2026, 2:55am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/21 "2026-10-19T02:55:36Z")

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xSound logs  
Log started: 24 Sep 2026 9:06:39pm

v1.2.13.0  
Windows 10  
x64

* * *

FxSound logs  
Log started: 27 Sep 2026 4:18:33pm

v1.2.13.0 \<\<\<\< NOT LATEST get v1.2.15.0 (I’m just a user)  
Windows 10 (actually its 11)  
x64

Unhandled exception  
Exception code: 0xC0000005 (means illegal address)  
Exception flags: 0x0  
Exception address: 0x00007FF7CF908913 (illegal)

Tony  
EE since 1975

My “System Informer” module list for v1.2.15.0  
Has no module at above address

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/0/05777b913e24fdcc69cec6cac2b0a7e75b490abf.png)

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**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\
**Post date:** [October 19, 2026, 5:21am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/22 "2026-10-19T05:21:15Z")

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I did an update just now – I had thought my installation was set to auto-update.

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**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\
**Post date:** [October 19, 2026, 5:22am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/23 "2026-10-19T05:22:08Z")

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Ho do I tell which version I am currently using?

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<div class="post-metadata">

**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\
**Post date:** [October 19, 2026, 7:30am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/24 "2026-10-19T07:30:42Z")

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@integrate Thanks for sharing the crash dump file. I am looking into the fix to avoid the crash.

Can you please confirm if the physical RAM on your PC is 4GB?

When FxSound crashes can you please observe the applications/processes which are consuming most of the memory from Task Manager.

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<div class="post-metadata">

**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\
**Post date:** [October 19, 2026, 7:33am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/25 "2026-10-19T07:33:25Z")

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@sunnysky Can you please share the fxsound.dmp crash dump file at [Submit Files - Dropbox](https://www.dropbox.com/request/mvwjs84odyfocguaaxkj). It will help me investigate if both crashes are the same.

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<div class="post-metadata">

**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\
**Post date:** [October 19, 2026, 9:09am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/26 "2026-10-19T09:09:25Z")

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I already did that

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<div class="post-metadata">

**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\
**Post date:** [October 19, 2026, 9:10am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/27 "2026-10-19T09:10:48Z")

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I do not know how to determine the RAM. Please advise

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<div class="post-metadata">

**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\
**Post date:** [October 19, 2026, 9:14am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/28 "2026-10-19T09:14:06Z")

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I never know when it actually crashes. It’s just there are times I go to use it after a few hours sometimes (not always) it is no longer there – closed down by itself.

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<div class="post-metadata">

**Author:** ![sunnysky](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/sunnysky/32/2774_2.png) [@sunnysky](https://forum.fxsound.com/u/sunnysky)\
**Post date:** [October 19, 2026, 11:32am UTC](https://forum.fxsound.com/t/fx-keeps-shuttig-down-if-inactive/6945/29 "2026-10-19T11:32:48Z")

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I never have problems. But then I have 16 GB of RAM.  
I was just analyzing @integrate’s log with Comet browser assistant called Perplexity AI.

WIth only 4GB, that is like a compact 4 cylinder engine driving a tank (Windoze).

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fxsound/original/2X/1/112c2511f051eb553905668a3a1043422918a7be.png)

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