# Donations problems **URL:** \ **Category:** Get Help\ **Created:** [October 25, 2023, 4:36pm UTC](https://forum.fxsound.com/t/donations-problems/2421 "2023-10-25T16:36:19Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Celz](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@Celz](https://forum.fxsound.com/u/Celz)\ **Post date:** [October 25, 2023, 4:36pm UTC](https://forum.fxsound.com/t/donations-problems/2421/1 "2023-10-25T16:36:19Z")
FXSound is a fantastic product, but they need much better support and payment confirmation. After 5 donations in the past year and 2 in 4 days about a month ago, all of which my bank confirmed, FX sound still didn’t allow new presets or stop pestering. It ceased to function. So, I had no sound. In desperation, I agreed to a small monthly donation in addition to that just to be able use my system. I can’t afford this rate. It claims to be free, but I am happy to donate when I can because it’s a great product. Please help resolve this! Thank you! How do we tun off the constant demands for donations and have them acknowledge we have already donated more than our share in 2 email addresses due to the same PC issues? ---
**Author:** ![Ell](https://avatars.discourse-cdn.com/v4/letter/e/e47774/32.png) [@Ell](https://forum.fxsound.com/u/Ell)\ **Post date:** [October 25, 2023, 4:51pm UTC](https://forum.fxsound.com/t/donations-problems/2421/2 "2023-10-25T16:51:04Z")
This is my other account. So, same input as above! Please note this question is NOT about the product performance but that I have been constantly hounded for more money because Dell sent me 4 defective PCs before this one so had to download it 5 times total. I am using the Celz account but my monthly donations come from this account after sending 4 or 5 donations from the celz account I am now using again. Please let this suffice and turn of your donation requests – I have sent and continue to send all I can. No one even bothers to reply to my emails ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [October 25, 2023, 5:07pm UTC](https://forum.fxsound.com/t/donations-problems/2421/3 "2023-10-25T17:07:55Z")
> [@Celz](#): > > FX sound still didn’t allow new presets or stop pestering. It ceased to function. So, I had no sound. Good evening; [This](https://forum.fxsound.com/t/counter-strike-2-choppy-audio/2376/2) is a quick link to the most recent and complete version of my “first-aid-kit” list of settings to check. The number of additional bonus or selfmade presets you can add to the drop-down menu is currently limited to 10; you should be able to add more after deleting the ones you deem unnecessary. I also notified @james and @bvijay in order to further address your issues. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [October 25, 2023, 5:15pm UTC](https://forum.fxsound.com/t/donations-problems/2421/4 "2023-10-25T17:15:21Z")
In the meanwhile, could you please specify which version of FxSound you’re running, as well as which version of Windows? This will facilitate the troubleshooting process. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [October 25, 2023, 10:36pm UTC](https://forum.fxsound.com/t/donations-problems/2421/7 "2023-10-25T22:36:14Z")
I hope you don’t mind, I’m going to add this post to both your existing threads. > [@Counter Strike 2 choppy audio](https://forum.fxsound.com/t/counter-strike-2-choppy-audio/2376/3): > > Thank you! But the problem is I am being double changed for “donations” because Dell sent me 4 bad pcs that had to be replaced. I am now stuck with this one. I am CELZ and Ell. Celz was my first account then due to temp pc problem I had to create the Ell account . My first account, Celz is the one I am using but donations come from Ell monthly, so how so do I let you know to stop asking for more money every single day? > Please help resolve this. Thank you! ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [October 25, 2023, 10:45pm UTC](https://forum.fxsound.com/t/donations-problems/2421/8 "2023-10-25T22:45:49Z")
@Celz @Ell The latest version released is v1.1.20.0 available on [fxsound.com](http://fxsound.com). Could you please check the Help section of the Settings menu and verify if you have this version installed? I am using this version (and have never received one single donation request or pop-up in all my history with the new, purple versions of the software). ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [October 26, 2023, 2:52am UTC](https://forum.fxsound.com/t/donations-problems/2421/9 "2023-10-26T02:52:56Z")
We don’t have any donation notification pop-ups or emails. ---
**Author:** ![james](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/james/32/2294_2.png) [@james](https://forum.fxsound.com/u/james)\ **Post date:** [October 26, 2023, 2:56am UTC](https://forum.fxsound.com/t/donations-problems/2421/10 "2023-10-26T02:56:50Z")
Oh maybe I’m understanding now. Did you subscribe to donations, but now the PayPal/bank account you subscribed no longer has the funds? That’s the only thing I can think of as to why you might be getting donation notifications (you mean emails right?) I’m not seeing either of your emails in PayPal. Did you subscribe with another email? ---
**Author:** ![Celz](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@Celz](https://forum.fxsound.com/u/Celz)\ **Post date:** [October 27, 2023, 11:42am UTC](https://forum.fxsound.com/t/donations-problems/2421/11 "2023-10-27T11:42:37Z")
Thank you for all replies. I am looking forward to checking that version number later today when back on the pc. I hope that’s the problem because it would be simple to fix. One more question: it took almost a year to make a setting for FXSound that works almost everything, videos and music. The last time I downloaded a new version, it erased my own settings. Is there a simple way to prevent their disappearing? THANK YOU! 🙏🏻 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [October 27, 2023, 11:57am UTC](https://forum.fxsound.com/t/donations-problems/2421/12 "2023-10-27T11:57:08Z")
> [@Celz](#): > > One more question: it took almost a year to make a setting for FXSound that works almost everything, videos and music. > > The last time I downloaded a new version, it erased my own settings. Is there a simple way to prevent their disappearing? That depends on which version you are currently using. If it’s the purple one, then you can easily [export your presets](https://www.fxsound.com/learning-center/importing-and-exporting-presets). If it’s the blue version, then your presets will be lost, since the file types are different.