# Crash whenever I try to run **URL:** \ **Category:** Get Help\ **Created:** [February 6, 2024, 12:07am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744 "2024-02-06T00:07:58Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SpaghetiEddy](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@SpaghetiEddy](https://forum.fxsound.com/u/SpaghetiEddy)\ **Post date:** [February 6, 2024, 12:07am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/1 "2024-02-06T00:07:58Z")
I just downloaded fxsound because I got new speakers for my computer and wanted it to sound good but everytime I launch it the program crashes immediately. What do I do ---
**Author:** ![raddy](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@raddy](https://forum.fxsound.com/u/raddy)\ **Post date:** [February 6, 2024, 12:35am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/2 "2024-02-06T00:35:04Z")
What version of Windows? Do you have \*.dmp files (for example - FxSound.exe.11692.dmp) in %LOCALAPPDATA%\CrashDumps folder? ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [February 6, 2024, 12:47am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/3 "2024-02-06T00:47:41Z")
Good evening Eddy, It would be helpful if you could share which version of Windows you are running, and which version of FxSound you installed. Also, there’s a list bannered to the top of the forum with basic troubleshooting suggestions and instructions for proper setup. Please run through the list first, and post back to let me/us know your results. > [@\[TROUBLESHOOTING\] If you're having trouble, please look here first](https://forum.fxsound.com/t/troubleshooting-if-youre-having-trouble-please-look-here-first/2510): > > Hi, All! If you’re experiencing technical difficulties with FxSound, then please run through these troubleshooting tips first. This is the most recent update (11/01/2024) of my “first-aid-kit” list, with numbered bullet points, for easy reference. A few days ago, FxSound went [open-source on GitHub](https://github.com/fxsound2/fxsound-app) (you can find [@james’ full post here](https://forum.fxsound.com/t/fxsound-is-now-open-source/2554)); going forward, when posting a bug report or feature request on the forum, it would be helpful to report the bug or request the feature through the [GitHub Issue…](https://github.com/fxsound2/fxsound-app/issues) ---
**Author:** ![SpaghetiEddy](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@SpaghetiEddy](https://forum.fxsound.com/u/SpaghetiEddy)\ **Post date:** [February 6, 2024, 2:20am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/4 "2024-02-06T02:20:41Z")
windows 11. I cant find the appdata folder tho where could I find that ---
**Author:** ![SpaghetiEddy](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@SpaghetiEddy](https://forum.fxsound.com/u/SpaghetiEddy)\ **Post date:** [February 6, 2024, 2:21am UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/5 "2024-02-06T02:21:22Z")
windows 11. I downloaded off microsoft store. Ill give that a look thanks ---
**Author:** ![gabsterz](https://avatars.discourse-cdn.com/v4/letter/g/f1d935/32.png) [@gabsterz](https://forum.fxsound.com/u/gabsterz)\ **Post date:** [February 7, 2024, 2:07pm UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/6 "2024-02-07T14:07:31Z")
its could be due to a list of issues i think its your cpu check and see if u have at least 4 cores ---
**Author:** ![SpaghetiEddy](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@SpaghetiEddy](https://forum.fxsound.com/u/SpaghetiEddy)\ **Post date:** [February 7, 2024, 8:07pm UTC](https://forum.fxsound.com/t/crash-whenever-i-try-to-run/2744/7 "2024-02-07T20:07:57Z")
I have ryzen 7 3700x