# Cannot switch presets **URL:** \ **Category:** Get Help\ **Created:** [March 29, 2022, 11:21am UTC](https://forum.fxsound.com/t/cannot-switch-presets/597 "2022-03-29T11:21:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\ **Post date:** [March 29, 2022, 11:21am UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/1 "2022-03-29T11:21:45Z")
I have been using (as a premium paid) dfx for many, many years. The new fx version worked well on my five0year old Surface Pro Windows 10. Just loaded it onto my new Windows 11 notebook, and when I try to swui=itch from the “General” preset to “voice” or “music” it tells me (in a pop-up) I have to upgrade to premium in order to do so, and – of course – there IS NO UPGRADE. When I try to download (to re-install) I get the same 404 error that people have been complaining about for days. This has all the signs of an organization that is about to disappear off the face of the earth… I hope not. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 29, 2022, 2:38pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/2 "2022-03-29T14:38:02Z")
> [@integrate](#): > > complaining about for days. That’s a bit of an exaggeration, no? It’s been fifteen hours since that error started appearing… I know it sucks, but that doesn’t mean you have to start lying. ---
**Author:** ![integrate](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@integrate](https://forum.fxsound.com/u/integrate)\ **Post date:** [March 29, 2022, 3:33pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/3 "2022-03-29T15:33:00Z")
I encountered the problem two days before I wrote this. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 29, 2022, 3:45pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/4 "2022-03-29T15:45:13Z")
I definitely agree this needs to be fixed as soon as possible. @james , @bvijay : Downloads of the new version are offline, 404 errors… Please fix! ---
**Author:** ![bvijay](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/bvijay/32/84_2.png) [@bvijay](https://forum.fxsound.com/u/bvijay)\ **Post date:** [March 29, 2022, 5:40pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/5 "2022-03-29T17:40:38Z")
The download is working now. Sorry for keeping everyone waiting. ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 29, 2022, 6:04pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/6 "2022-03-29T18:04:29Z")
Yes. Thanks!! 👍 👍 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 29, 2022, 6:34pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/7 "2022-03-29T18:34:21Z")
> [@integrate](#): > > This has all the signs of an organization that is about to disappear off the face of the earth… Very small & very busy team… But they do listen! 👂 ---
**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Post date:** [March 29, 2022, 6:34pm UTC](https://forum.fxsound.com/t/cannot-switch-presets/597/8 "2022-03-29T18:34:44Z")
Closed on March 29, 2022, 6:34pm UTC