# Bluetooth headset stopped working

**URL:** <https://forum.fxsound.com/t/bluetooth-headset-stopped-working/3097>\
**Category:** Get Help\
**Created:** [May 14, 2024, 6:50pm UTC](https://forum.fxsound.com/t/bluetooth-headset-stopped-working/3097 "2024-05-14T18:50:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dothackjhe](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/dothackjhe/32/1851_2.png) [@dothackjhe](https://forum.fxsound.com/u/dothackjhe)\
**Post date:** [May 14, 2024, 6:50pm UTC](https://forum.fxsound.com/t/bluetooth-headset-stopped-working/3097/1 "2024-05-14T18:50:30Z")

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My Lenovo Thinkplus TH30 stopped working after I installed FxSound on my Acer Swift 3 (Windows 10). It’s a wireless headset that connects to my laptop via Bluetooth. Is anybody else experiencing the same or have a solution to the problem?

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**Author:** ![doolhoofd](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fxsound.com/doolhoofd/32/1131_2.png) [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\
**Post date:** [May 14, 2024, 7:25pm UTC](https://forum.fxsound.com/t/bluetooth-headset-stopped-working/3097/2 "2024-05-14T19:25:15Z")

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Good evening Jermaine, and welcome to the forum.  
First question: which version of FxSound are you running?  
Second: does your headset remain dysfunctional after disabling the FxSound Speakers device in your Windows Sound Settings?  
(You can always re-enable the device, the only problem you’ll experience is the “Oops!” pop-up, which you can ignore in this case.)  
And have you already tried completely removing, then re-adding your headset from and to your laptop’s Bluetooth list?  
I’ve bannered and linked a troubleshooting list at the top of the forum with the most common tips and suggestions;

> [@\[Troubleshooting\]](https://forum.fxsound.com/t/troubleshooting/3105):
>
> hammer_and_wrench sos [https://forum.fxsound.com/t/troubleshooting/3105](https://forum.fxsound.com/t/troubleshooting/3105) sos hammer_and_wrench If you’re having trouble getting FxSound to work properly, here’s a summary of the most relevant troubleshooting tips. The Bonus Presets can be downloaded [here](https://www.fxsound.com/presets); there’s a pack of 59 extra Presets (with the 12 Bonus Presets included) [shared here](https://forum.fxsound.com/t/i-cant-download-the-preset/1697/), and all previous versions of the purple FxSound are [free to download on VideoHelp](https://www.videohelp.com/software/FxSound-/old-versions), while the [Changelog](https://www.fxsound.com/changelog) page of the official website offers an overvi…