# Get Help **URL:** https://forum.fxsound.com/c/get-help/6.md [Latest](https://forum.fxsound.com/latest.md) · [Categories](https://forum.fxsound.com/categories.md) · [Tags](https://forum.fxsound.com/tags.md) --- ## [\[Troubleshooting\]](https://forum.fxsound.com/t/troubleshooting/3105)
**Author:** [@doolhoofd](https://forum.fxsound.com/u/doolhoofd)\ **Replies:** 18\ **Last updated:** [June 17, 2026, 2:16am UTC](https://forum.fxsound.com/t/troubleshooting/3105 "2026-06-17T02:16:02Z")
:hammer\_and\_wrench: :sos: https://forum.fxsound.com/t/troubleshooting/3105 :sos: :hammer\_and\_wrench: If you’re having trouble getting FxSound to work properly, here’s a summary of the most relevant troubleshooting tips… --- ## [READ ME: How to use the Get Help category](https://forum.fxsound.com/t/read-me-how-to-use-the-get-help-category/12)
**Author:** [@james](https://forum.fxsound.com/u/james)\ **Replies:** 0\ **Last updated:** [January 14, 2022, 4:58pm UTC](https://forum.fxsound.com/t/read-me-how-to-use-the-get-help-category/12 "2022-01-14T16:58:17Z")
If you have a question about using FxSound or you think you may be running into a bug issue, this is a great place to start. You can also check out our Learning Center which has help articles, troubleshooting guides, an… --- ## [EQ Frequencies Reset After Restart](https://forum.fxsound.com/t/eq-frequencies-reset-after-restart/6886)
**Author:** [@dangtruongphat71](https://forum.fxsound.com/u/dangtruongphat71)\ **Replies:** 2\ **Last updated:** [September 23, 2026, 1:10pm UTC](https://forum.fxsound.com/t/eq-frequencies-reset-after-restart/6886 "2026-09-23T13:10:39Z")
I customized the frequencies of the Equalizer bands (Frequency Adjusting Wheels) to custom values (for example: 44 Hz, 60 Hz, 170 Hz, 312 Hz, 700 Hz, 1.00 kHz, 2.83 kHz, 5.66 kHz, 11.31 kHz, 14.04 kHz) and saved them as … --- ## [FXSound being bypassed when streaming from pc to tv](https://forum.fxsound.com/t/fxsound-being-bypassed-when-streaming-from-pc-to-tv/6887)
**Author:** [@joewheelar](https://forum.fxsound.com/u/joewheelar)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 9:27am UTC](https://forum.fxsound.com/t/fxsound-being-bypassed-when-streaming-from-pc-to-tv/6887 "2026-09-23T09:27:38Z")
Hello! First post here, love the program!! When streaming from my pc via sunshine to my appletv it seems that fxsound is being bypassed. I’ve tinkered with selecting outputs in settings and also changing the audio devi… --- ## [Discord audio routing stopped working correctly with FxSound after a recent update](https://forum.fxsound.com/t/discord-audio-routing-stopped-working-correctly-with-fxsound-after-a-recent-update/6888)
**Author:** [@Alucard](https://forum.fxsound.com/u/Alucard)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 9:24am UTC](https://forum.fxsound.com/t/discord-audio-routing-stopped-working-correctly-with-fxsound-after-a-recent-update/6888 "2026-09-23T09:24:22Z")
Hi, I have a specific audio-routing problem with FxSound and Discord that started approximately 10 days ago. The important part is that this setup was working correctly before. I have been using FxSound with this confi… --- ## [Fxsound Shat itself](https://forum.fxsound.com/t/fxsound-shat-itself/6889)
**Author:** [@alt21345678910](https://forum.fxsound.com/u/alt21345678910)\ **Replies:** 2\ **Last updated:** [September 23, 2026, 6:36am UTC](https://forum.fxsound.com/t/fxsound-shat-itself/6889 "2026-09-23T06:36:33Z")
it stopped working yesterday for some reason it shat itself --- ## [Streaming with FxSound as the Output Source](https://forum.fxsound.com/t/streaming-with-fxsound-as-the-output-source/3503)
**Author:** [@Samaheras](https://forum.fxsound.com/u/Samaheras)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 9:48pm UTC](https://forum.fxsound.com/t/streaming-with-fxsound-as-the-output-source/3503 "2026-09-20T21:48:39Z")
There’s a difference in the visual spectralizer between the Original Headset Output Mode and the FxSound Output Mode. :heavy\_check\_mark: FxSound Output Works But the modifications i do in the app itself don’t go throug… --- ## [Speaker selection changed and Sound turned off in sound mixer when I waken PC](https://forum.fxsound.com/t/speaker-selection-changed-and-sound-turned-off-in-sound-mixer-when-i-waken-pc/6880)
**Author:** [@segolden1](https://forum.fxsound.com/u/segolden1)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 10:12pm UTC](https://forum.fxsound.com/t/speaker-selection-changed-and-sound-turned-off-in-sound-mixer-when-i-waken-pc/6880 "2026-09-18T22:12:29Z")
Speaker selection & Sound off in sound mixer when I waken PC --- ## [Audio cutting out constantly when having FxSound on for too long](https://forum.fxsound.com/t/audio-cutting-out-constantly-when-having-fxsound-on-for-too-long/6885)
**Author:** [@hayley](https://forum.fxsound.com/u/hayley)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 10:09pm UTC](https://forum.fxsound.com/t/audio-cutting-out-constantly-when-having-fxsound-on-for-too-long/6885 "2026-09-18T22:09:31Z")
So if I have FxSound on for too long my music (or any playback from anywhere) will cut out for a second every couple of seconds. It happens very randomly sometimes I’ll go hours without this issue happening or it’ll happ… --- ## [High Memory Leak: FxSound using over 1GB of RAM](https://forum.fxsound.com/t/high-memory-leak-fxsound-using-over-1gb-of-ram/6865)
**Author:** [@hoanmt](https://forum.fxsound.com/u/hoanmt)\ **Replies:** 8\ **Last updated:** [September 18, 2026, 2:07pm UTC](https://forum.fxsound.com/t/high-memory-leak-fxsound-using-over-1gb-of-ram/6865 "2026-09-18T14:07:44Z")
Hi support team and community, I am experiencing a severe memory leak issue with FxSound. Normally, the app only consumes around 50MB to 100MB of RAM. However, recently it has been spiking up to over 1 GB of RAM, whi… --- ## [Professional external microphone](https://forum.fxsound.com/t/microfono-externo-profesional/6875)
**Author:** [@legolasmcc](https://forum.fxsound.com/u/legolasmcc)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 1:54pm UTC](https://forum.fxsound.com/t/microfono-externo-profesional/6875 "2026-09-18T13:54:06Z")
Hi. FxSound doesn't recognize my microphone when it's set as the default device in Windows 11. However, FxSound outputs audio to the headphones, and I can't select my external microphone. --- ## [FX Sound Installation](https://forum.fxsound.com/t/fx-sound-installation/6846)
**Author:** [@coolbeans](https://forum.fxsound.com/u/coolbeans)\ **Replies:** 4\ **Last updated:** [September 18, 2026, 1:53pm UTC](https://forum.fxsound.com/t/fx-sound-installation/6846 "2026-09-18T13:53:27Z")
Hello, I see a few threads on this, but have not come to a conclusion on the actual solution. FX Sound alerted me of an update. I tried to install said update but it was looking for msi files that seemed to create a loo… --- ## [Today's update](https://forum.fxsound.com/t/todays-update/6784)
**Author:** [@JonF](https://forum.fxsound.com/u/JonF)\ **Replies:** 6\ **Last updated:** [September 12, 2026, 5:45pm UTC](https://forum.fxsound.com/t/todays-update/6784 "2026-09-12T17:45:08Z")
Installed a proffered update to 1.2.11.0 today. Response to clicks is very sluggish and no sound at any output. Had to turn it off. Is there a way to step back to the previous version? --- ## [Hz Frequenzy change](https://forum.fxsound.com/t/hz-frequenzy-change/6872)
**Author:** [@Tasso](https://forum.fxsound.com/u/Tasso)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 11:42am UTC](https://forum.fxsound.com/t/hz-frequenzy-change/6872 "2026-09-12T11:42:38Z")
As soon as i updated my FxSound to v1.2.13.0 it changed my max Hz limits on every band I use the 10 Band equalizer and now that my Hz frequenzies are different it sounds so bad on my headset and i cant do anything about… --- ## [Sometimes you can hear a squeak](https://forum.fxsound.com/t/sometimes-you-can-hear-a-squeak/6834)
**Author:** [@userFX](https://forum.fxsound.com/u/userFX)\ **Replies:** 3\ **Last updated:** [September 10, 2026, 6:29pm UTC](https://forum.fxsound.com/t/sometimes-you-can-hear-a-squeak/6834 "2026-09-10T18:29:08Z")
Sometimes you can hear a squeak… Sometimes you have to turn it off and on again FxSound. Then the squeak disappears v 1.2.14 --- ## [FxSound defaults system sound to 100](https://forum.fxsound.com/t/fxsound-defaults-system-sound-to-100/3101)
**Author:** [@LeviaWevia](https://forum.fxsound.com/u/LeviaWevia)\ **Replies:** 9\ **Last updated:** [September 9, 2026, 10:59pm UTC](https://forum.fxsound.com/t/fxsound-defaults-system-sound-to-100/3101 "2026-09-09T22:59:39Z")
Every time my computer plays any sort of system audio, it will default to 100 and blow my ears out. Taking a screenshot, getting a notification, having a window pop-up. Always puts the system sounds audio to 100. Doesn’t… --- ## [Cannot create new EQ Preset in version v1.2.13.0](https://forum.fxsound.com/t/cannot-create-new-eq-preset-in-version-v1-2-13-0/6837)
**Author:** [@thangle](https://forum.fxsound.com/u/thangle)\ **Replies:** 4\ **Last updated:** [September 5, 2026, 4:46am UTC](https://forum.fxsound.com/t/cannot-create-new-eq-preset-in-version-v1-2-13-0/6837 "2026-09-05T04:46:42Z")
For some kind of Reason, i can’t save new preset even though i tried restarting the app or delete some unused preset, it seems like it didn’t fix and the only thing i haven’t tried is reinstalling FXsound --- ## [FxSound launches but does absolutely nothing — extensive Windows troubleshooting exhausted](https://forum.fxsound.com/t/fxsound-launches-but-does-absolutely-nothing-extensive-windows-troubleshooting-exhausted/6852)
**Author:** [@FXSOUNDISAVIRUS](https://forum.fxsound.com/u/FXSOUNDISAVIRUS)\ **Replies:** 1\ **Last updated:** [September 4, 2026, 12:32pm UTC](https://forum.fxsound.com/t/fxsound-launches-but-does-absolutely-nothing-extensive-windows-troubleshooting-exhausted/6852 "2026-09-04T12:32:31Z")
I’m completely stuck with FxSound and have reached the point where I’ve exhausted basically every troubleshooting step I can think of. The original problem was that FxSound would appear to launch, but no interface/windo… --- ## [Updated-Switching audio devices, they start at no volume rather than retaining volume level like before](https://forum.fxsound.com/t/updated-switching-audio-devices-they-start-at-no-volume-rather-than-retaining-volume-level-like-before/6848)
**Author:** [@JasonG24](https://forum.fxsound.com/u/JasonG24)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 6:04pm UTC](https://forum.fxsound.com/t/updated-switching-audio-devices-they-start-at-no-volume-rather-than-retaining-volume-level-like-before/6848 "2026-09-02T18:04:30Z")
Hi, I recently updated to 1.2.13.0, and now anytime I switch between devices, it does not retain volume level. Goes straight to no volume. Anyway to fix this? I basically switch between bluetooth headphones and the win… --- ## [It keeps changing from my desktop speakers (and headphones) to the digital option](https://forum.fxsound.com/t/it-keeps-changing-from-my-desktop-speakers-and-headphones-to-the-digital-option/6847)
**Author:** [@BBC](https://forum.fxsound.com/u/BBC)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 2:01pm UTC](https://forum.fxsound.com/t/it-keeps-changing-from-my-desktop-speakers-and-headphones-to-the-digital-option/6847 "2026-09-02T14:01:22Z")
When my windows 10 pc sits for a few hours before I use the speakers (connected to the computer’s sound card), my FXSound equalizer reverts to the digital option. Then, I have to go to the equalizer and re-direct it to … --- ## [After my PC is turned on FxSound has to be restarted to hear sound](https://forum.fxsound.com/t/after-my-pc-is-turned-on-fxsound-has-to-be-restarted-to-hear-sound/6840)
**Author:** [@AChildofGodFF](https://forum.fxsound.com/u/AChildofGodFF)\ **Replies:** 2\ **Last updated:** [September 2, 2026, 1:37pm UTC](https://forum.fxsound.com/t/after-my-pc-is-turned-on-fxsound-has-to-be-restarted-to-hear-sound/6840 "2026-09-02T13:37:04Z")
After my PC is turned on FxSound has to be restarted to hear sound. I have FxSound as a startup app when I turn my PC on but Ive never had this issue. I got to make sure I end the FxSound by exiting completely then a fre… --- ## [It's not opening, it's giving an error](https://forum.fxsound.com/t/its-not-opening-its-giving-an-error/6810)
**Author:** [@kl5e6l3m1p5](https://forum.fxsound.com/u/kl5e6l3m1p5)\ **Replies:** 29\ **Last updated:** [September 2, 2026, 7:31am UTC](https://forum.fxsound.com/t/its-not-opening-its-giving-an-error/6810 "2026-09-02T07:31:22Z")
It’s not opening, it’s giving an error. FxSound 1.2.13.0 - win10 x64 --- ## [Problem after new update](https://forum.fxsound.com/t/problem-after-new-update/6788)
**Author:** [@Rayen](https://forum.fxsound.com/u/Rayen)\ **Replies:** 18\ **Last updated:** [September 2, 2026, 7:19am UTC](https://forum.fxsound.com/t/problem-after-new-update/6788 "2026-09-02T07:19:17Z")
With the new update, every time my PC goes stand-by mode and turns on again, the application fails to work. It shows the sound is coming out and EQ moves as if it works normally, but I don’t hear anything. Is there a way… --- ## [Weird distort when switching EQ bands](https://forum.fxsound.com/t/weird-distort-when-switching-eq-bands/6839)
**Author:** [@thangle](https://forum.fxsound.com/u/thangle)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 7:15am UTC](https://forum.fxsound.com/t/weird-distort-when-switching-eq-bands/6839 "2026-09-02T07:15:52Z")
switching to different EQ bands counts makes the original EQ(created in 31 bands, shown by undo button at 1:21 which is the EQ i created orginally ) somehow not the same as it was when is was created sorry if it makes n… --- ## [Turn on FxSound, no music is playing, standby state, CPU and GPU power consumption increase by 4 watts each](https://forum.fxsound.com/t/turn-on-fxsound-no-music-is-playing-standby-state-cpu-and-gpu-power-consumption-increase-by-4-watts-each/2577)
**Author:** [@JDF2008](https://forum.fxsound.com/u/JDF2008)\ **Replies:** 17\ **Last updated:** [August 31, 2026, 6:40pm UTC](https://forum.fxsound.com/t/turn-on-fxsound-no-music-is-playing-standby-state-cpu-and-gpu-power-consumption-increase-by-4-watts-each/2577 "2026-08-31T18:40:31Z")
Turn on FxSound, no music is playing, standby state, CPU and GPU power consumption increase by 4 watts each. FxSound v1.1.20.0 Notebook, Windows 11 23H2 AMD 7840HS CPU with Radeon 780M Graphics AMD Software Adrenali… --- ## [FxSound output device keeps switching](https://forum.fxsound.com/t/fxsound-output-device-keeps-switching/6835)
**Author:** [@thesound](https://forum.fxsound.com/u/thesound)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 6:10am UTC](https://forum.fxsound.com/t/fxsound-output-device-keeps-switching/6835 "2026-08-29T06:10:47Z")
Since the recent update (v1.2.13.0), FxSound keeps automatically switching the output whenever the screen turns black after being idle for about a minute. The sound will not work until I have to switch the output device … --- ## [FxSound prevents PC from going into sleep](https://forum.fxsound.com/t/fxsound-prevents-pc-from-going-into-sleep/6343)
**Author:** [@HeatWxrld](https://forum.fxsound.com/u/HeatWxrld)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 12:58pm UTC](https://forum.fxsound.com/t/fxsound-prevents-pc-from-going-into-sleep/6343 "2026-08-27T12:58:09Z")
When FxSound works and it uses my headphones, it doesn’t let the PC go into sleep mode, the monitor turns off for 1 second and comes back. Help please --- ## [Fxsound doesn't work for DayZ anymore?](https://forum.fxsound.com/t/fxsound-doesnt-work-for-dayz-anymore/6822)
**Author:** [@zazouc](https://forum.fxsound.com/u/zazouc)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:55pm UTC](https://forum.fxsound.com/t/fxsound-doesnt-work-for-dayz-anymore/6822 "2026-08-24T15:55:13Z")
its walking on wallpaper on all the other games my steps on dayz please help me thank you --- ## [Legacy fxsound is not downloading](https://forum.fxsound.com/t/legacy-fxsound-is-not-downloading/6819)
**Author:** [@hiimyou](https://forum.fxsound.com/u/hiimyou)\ **Replies:** 0\ **Last updated:** [August 23, 2026, 6:57pm UTC](https://forum.fxsound.com/t/legacy-fxsound-is-not-downloading/6819 "2026-08-23T18:57:03Z")
it says there’s an error with ownCloud no matter what computer or browser i use. Specifically, “File cannot be downloaded”. --- ## [Version 1.1.34.0 creates micro stutters in game](https://forum.fxsound.com/t/version-1-1-34-0-creates-micro-stutters-in-game/5934)
**Author:** [@sslproxy](https://forum.fxsound.com/u/sslproxy)\ **Replies:** 6\ **Last updated:** [August 21, 2026, 4:27pm UTC](https://forum.fxsound.com/t/version-1-1-34-0-creates-micro-stutters-in-game/5934 "2026-08-21T16:27:26Z")
I’ve been using FxSound since the start of the year, primarily for my go to game, Hunt Showdown, as the game relies heavily on audio. FxSound has been perfect at producing the audio profile I need in game. Recently I fo… [Next page](https://forum.fxsound.com/c/get-help/6.md?page=1)